I went live on the 30th although my router and hub phone didn't arrive. I was able to use my old talktalk Huawei router so fair do's. No wireless but it's access nonethe less so would do as an interim solution. I called BT and they advised me my equipment was never ordered but they would do so straight away. It was due in 10 working ...

Before cancelling with talktalk I called to ask if, due to the fact that the screwed up my Broadband. They advised that I would not be charged. A few month later, I received a bill through for 70 quid. I called them up outraged and to be fair they did admit it was a mistake and then credited £70 to my talktalk billing account (Even though ...

HAve you tried updating the software? There was also a section in the handbook saying about if, after an update your phone stops working you can run a recovery option on it. Do you have your manual handy?

Tonight I checked the BT.com site and tried to sign up and I managed it. I think Perhaps BT took their time in taking the service off. Anyway. 30th of July is my go live date> I'll post in the BT forum if there's problems or even just to say what happens.

Ok, it's now 4 days later and nothing has been done. Since orange are telling me that they cannot provide a MAC code since my account is closed I will just tell them to re-open it only to Issue me with a MAC. These folk are total numpties.

I have a few posst here about my broadband nightmare but to recap, signed up with talktalk and straight away my adsl signal died. After 3 months I cancelled and went with Orange. Still no ADSL signal so cancelled as I thought I'll have to go with BT. left it a while and then maybe last month I tried to sign up with BT broadband but ...

This wouldn't be difficult. As long as a customer could prove beyond a resonable doubt that they have been mistreated. Keepign track of phone calls can be done by providing an itemised phone bill! And it wouldn't be too hard for someone to forward on all of their emails to a group. Good idea, but it would take a group of people who don't mind ...

Hi Folks. After my go-live date came and passed, and 4 calls to orange. They are telling me there is a problem with my MAC code (even though it is still valid for another 8 days from now.) They also have fobbed me off a coupel of times with ''our systems are down, please call back in 2 hrs time). So I'm cancelling the order and going with BT. I ...

Yeah, mentioning OFCOM puts the fear of god into Broadband providers.

So far Tech support has been ok for me. No waiting time whatsoever. My ''go live'' date was yesterday however and it wasn't live. After 'phoning tech support they advised me to 'phone customer support, which I did and they had to call someone else to find out what the problem was. I was on hold for about 8 minutes and the woman kept coming back ...