you might be better off contacting otelo than ofcom

SHAPED - Please read my previous comments on who to contact. If your original call when you signed up was one you made into them then its the cancellations manager you need to speak to. If the original call was one they made to you then it is the sales manager you need to contact. Either way they have recordings of all calls and you should be able ...

None of us are able to speak to managers as they are not allowed to take customer calls. They used to be able to but that has been changed in recent months. They are now told to take customer details and phone the customers back when they have time. Unfortunately they have very busy workloads, or are too lazy to make the calls. If you were to ...

''There is a strong structure in place to prevent the floor managers ever having to deal with customers - here are their contact details. For cancellations you need a guy called (dean.saunders AT pipex.net) e-mail. For sales you need a guy called (markcarberry AT pipex.net) e-mail. These two people are entirely responsible for the duties of the ...

''There is a strong structure in place to prevent the floor managers ever having to deal with customers - here are their contact details. For cancellations you need a guy called (dean.saunders AT pipex.net) e-mail. For sales you need a guy called (markcarberry AT pipex.net). e-mail These two people are entirely responsible for the duties of the ...