You obviously haven't been on the other end of the equation. As a pipes employee you aren't aware how difficuolt it is to get hold of Pipex CustomerServices. Last week for instance I was kept waiting on the phone a whole hour when I was cut off without even having spoken to anyone yet. When you do get through, the representitives aren't very nice ...

Chairman: Mike Read Chief Executive Pipex 1 Triangle Business Park Stoke Mandeville Buckinghamshire ENG HP22 5BL I sent a letter to both. You can read the reply I got from Customer Care on page one of this thread. Have you not emailed them? They are meant to take 10 working days to reply but they took 16 for me. However they did offer me the ...

I've just received quite a speedy third email from Customer Care, this time about my innaccurate bill. It was probably because they have just received the letter I sent to the Chairman, Peter Dubens, at his private address. So it seems Pipex has no problem with my cancelling the DD and is quite happy to be paid by cheque: (Dear Curlew), I ...

Actually I don't need a refund from Pipex. In 3 months they haven't even set up a direct debit yet! When they do I will immediately cancel it. I have already written to them cancelling the service , requesting a MAC code and instructing them to send me my final (and only!) invoice by post. I don't trust them enough to let them set up a DD for ...

hi Sara Why don't you post your request for people to write to Watchdog on the Pipex forum of the www.asdlguide.org so as to get a greater audience? Could you also post the address of Watchdog too? I've just seen this post on that forum which I thought I'd share with you as it's yet more evidence of the mess they're in: Been with pipex for 3 ...

I thought I would post the reply Pipex customercare eventually gave me 16 working dats after wrting to them. Maybe this can be warning as to what potential customers may be letting themselves in for. Of course they may eventually sort themseves out, but you have been warned! I have refused their offers as outlined below and I'm leaving as I don't ...

I have just received this info from another ASDL forum member and I'm posting it in case anyone else wants to complain personally to directors of Pipex. Peter Dubens is the Chairman. I want Mike Read's address too - he is the Executive Director - but it looks as if I'll have to pay for it. (address moderated)

I continue to read horrendous posts about Pipex. I think it is criminal that they have continued all theses months to sell their Anytime phone package with broadband, when all along they know it is still not available. Surely this is againstl the law? Here is another post I found yesterday. : I too would love to leave Pipex. I've been with them ...

Other people who have been terribly messed around by Pipex might want to write to the head man. I thought it might be helpful if I tell you the name and address. This is the letter I will post soon: Mike Read Chief Executive Pipex 1 Triangle Business Park Stoke Mandeville Buckinghamshire ENG HP22 5BL Dear Mr Read, I am writing to let you ...

I've just had this post, among many others, on ASDL guide in reply to my BEWARE PIPEX letter. It just proves that I knew already, that Pipex are still continuing to advertise and sell their Anytime phone package even though it hasn't been available for some months Unbelievable! If you study the Pipex section on ASDL you will find lots of ...