Thank you for your advice. I contacted NTL and used the tactics you advised. I have been offered a greatly increased package including Family Pack TV and free UK calls anytime with 4mb b/band and unlimited download for £44 monthly which I consider a good deal with no hassle. Thanks again for your assistance.

I am currently on NTL cable 4mb and unlimited download for £25 monthly. Can I switch to another supplier or must I stay with cable. I also have phone and digital base pack for £24 and call charges on top giving me a monthly bill of £55. What options are available to me.?