I wouldn't accept that from customer services. You need to escalate your complaint, so ask them for their compalints procedure which they have to give you. Then put your complaint in writing & point out that under Ofcom's code of practise for sales & marketing of subsciptions to mobile networks, they are required to monitor the ...

  I understand that u are interested in hearing about problems claiming cashback.I started 2 phone contracts through phonebox direct with the promise of £420 cashback.I now find that they have gone into administration & am left paying £35 a month to T Mobile, who say its not their problem!  I told them that I cant afford ...

I had the same problem with phones 2u direct & eventually my network provider (02) sorted it out for me. Don't be put off by customer services telling u that it's nothing to do with them. Insist on your complaint being escalated to the serious complaints dept. I was informed that network providers would black list any company not ...