Thank you for taking the time to comment on your experiences with our product. I’m sorry that you haven’t been fully satisfied with the service received so far. I hope now that you have received your pin you will enjoy using your Prime Card and have no further problems. As a company we take customer service very seriously and make a ...

I’m sorry that you have experienced problems getting a PIN for your reloadable Prime Card. You can buy a Prime Card over-the-counter with no forms or registration and start using it straight away. You don't need a PIN to use the card, as all MasterCard merchants must accept magnetic stripe cards with just a signature. If you require ...

Hi pgilbert and LinzGlad to hear you’re interested in prepaid cards. In reply to your posting on our “investigation fee”, we wanted to explain more fully what this fee is, why it’s used and when it can come in to play. Hopefully, this will allow you to make your decisions with all the information you need.  IDT ...