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You're quite correct - of course TCF does not mean you cannot put rates up - Cahoot / Abbey / Santander are doing nothing illegal.
TCF does mean communications should be "clear, fair and not misleading". I would suggest that Cahoots communications are anything but.
Whether treating customers cynically, if not to say ...
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Cahoot owned by Abbey National is dreadful
1) the loan you get is invariably at a higher interest rate than you thought.
2) the rate is increased at no notice. I am currently on 21% from 11% never having missed a payment.
3) reduced my facility to £5000 from £13000 with no notice.
4) They never ...
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Cahoot owned by Abbey National are appalling.
First of all the loan you get is ALWAYS at a higher interest rate thna yhou have been led to believe.
Secondly they increase the rate at no notice. I am currently on 21% never having missed a payment.
Thirdly they have reduced my facility to £5000 from £13000 with no ...