Debbie ring head office be firm and fair. Take the persons name and team number with a direct number . Fax over the invoice what you being charged from o2 they will pay this just br firm dont allow them to control the conversation .   RV

Dude  Ring head office speak to a customer manager be firm and and not abusive . Tell them you want out as you have been misled they can buy your total contract out as they have the power . Trust me I use to work there and this is what they can do.   RV