Here's a further update My claim has now been settled by NUD and in addition, a rather over worked but extremely curtious and helpful lady from the Complaints Department rang me and we have finalised the complaint too. Overall, it took 13 weeks to get to this point so I would advise anyone contemplating using NU, to think long and hard about ...

All I am all for a robust discussion regarding the merits of claims handling and validation, but this thread was aimed at discussiing the length of time taken by Norwich Union to process the claim and not the validity of the claim itself. "What would a reasonable person expect" is probably the answer I was seeking and probably that vast ...

Oh and just a note that I was not questioning whether or not I had a valid claim when I started this post, I was questioning the time taken and the lack of apparent customer care from NU Direct and by this thread, to warn fellow car drivers who are thinking of taking cover with NU. Consider all the costs when you get that apparent "low" ...

I have an update! On Wednesday, I received a call from NUD saying that they will resolve my claim by Friday and call me... Yeah yeah yeah I thought! What a shcok it was to actually get a call, this is the first time they have actually called back when promised. The good news is that they have settled, finally. So this weekend, we are having a ...

Did that, and copied to the "Customer Complaints" department in Liverpool two weeks ago, after I sent the email and got the same automated response (I suspect that NUCEO AT NORWICH-UNION.CO.UK is not a real person, but a computer in the bowls of some grey building, probably offshore too!). Sadly, no response! I think NU may have gone ...

Hi, am hoping I am not the only one experiencing this, otherwise I am the unluckiest persoon in the UK at the moment! I lodged a claim for my car with NU Direct back in May and within two weeks an engineer inspected the car, declared it a write off and suggested a settlement amount. I contacted NU to be told that my claim was being reviewed and ...

Ive got the same problem, although they did add a little clause when I claimed them... "Subject to availability"! However, if they are no long available, why are they still advertising it!

Wow, I had certainly never considered those factors! Thanks very much for clearing that up.

Hi I am curious to find out why the insurance companies load premiums for professional sports people. My son is in a Premiership Rugby Club aAcademy (which means he is an apprentice for all intents and purposes) he is only 20 years old and being able to drive to and from his training ground is essential, as there is no other means of getting him ...