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  • Re: Dont bother getting Sky broadband

    just a quick reply to your message, a pre-active cancel can be cleared straight away but the SRT are only allowed to do so many in a day!! oh and the other department that they talk about actually works in the same building as the order status department!!
    Posted to Sky (Forum) by jfm30 on September 13, 2007

  • Re: Sky broadband - it is rubbish !

    another freephone number for tech support is 0800 0287855
    Posted to Sky (Forum) by jfm30 on June 9, 2007

  • Re: Sky broadband - it is rubbish !

    with tech support issues, sky do have a freephone number for their tech support department, so when phoning them just ask them for the number, also if you do have issue and feel that your not getting anywhere with sky then just contact otelo and they are the best people to help &nbsp;
    Posted to Sky (Forum) by jfm30 on June 8, 2007

  • Re: Sky broadband - it is rubbish !

    the quickest way to get a router is to phone the broadband order status department and inform them of the issue with not getting a router&nbsp;and they will order you a new router asap. Then after&nbsp;a day or two phone them back up as will take that long for&nbsp;the order to go through to&nbsp;parcel force,&nbsp;and ask them for the parcel ...
    Posted to Sky (Forum) by jfm30 on June 8, 2007

  • Re: Dont bother getting Sky broadband

    just read your concerns to the above issue with broadband, i use to work in the call centre in portsmouth, and the staff were not allowed to give out there surname only their first name or agent id number, also we were not allowed to deal with refunds to overall customer&nbsp;sky accounts, we only dealt in giving back the active fee! also this ...
    Posted to Sky (Forum) by jfm30 on June 1, 2007

  • Re: Sky broadband - it is rubbish !

    I use to work for sky broadband (order status dept)&nbsp;as an inbound call centre agent and the amount of issues i&nbsp;use to deal with was terrible, the departments seem to work against each other, also untrained staff is a major issue!! i had 8 days training about stuff that had nothing to do with the job, we got told to go on the calling ...
    Posted to Sky (Forum) by jfm30 on May 24, 2007