not a sh*t way to treat customers, surely logic would say that if you dont want something you have to cancel it. if this is too hard, then theres pay as you go. that way if you dont want to use it dont put money on it as opposed to stop paying bills.

serves yourself right for been so dumb and signing up a contract before seeing if you could get out of your current contract. next time dont be so greedy

yes they thouroughly check phone, no you cant return it as its not been returned in original condition

or you can read 4.3.1 of your contract and not bother. thats not 4.3, but 4.3.1 kids as thats the important bit. in other words you CANT DISCONNECT