An Update. I went ahead and contacted Stacey Roberts. After a few emails to book an engineer to visit my home (who never arrived as they'd fixed it without the need for a visit), within a week or so everything was fixed. I am now able to read usage on-line. I have since received my first bill which reflects 'actual' usage. I should note details ...

Dear All, I would tread carefully before signing on the line. Here's my history of involvement. 1. Placed order for two new meters and transfer of supply mid Jan 09. 2. Gas & Electricity meter installation finally completed 6th May - took lots and lots of hassle with way too many people involving far too many unfulfilled promises. 3. Now early ...