Well.... It looks like the car is finally sorted! The car still felt bumpy after collecting last from NA, but this is because of the start of the blow-out and the fact that now that the tyre has been replaced it feels like it did before it went in. The independent garage that I took the car to for inspection said that it looks like everything ...

I have met the senior manager from NA this morning and we had a lengthy discussion about the outstanding issues. I'm happy to say that the tyre that had the blow out was not replaced by NA, even though the location on the invoice was driver side rear. The manager explained that he had checked the make and model of the tyre and it did not ...

Huckster - I wasn't aware of any of that! That's really useful. Thanks. He's taking the tyre away for inspection and there is no way that he will dispute replacement/refund given everything else has happened. I will make sure I take lots of pictures before handing it over!

I have just returned home and have looked at the tyre. It's not good. The first thing is where the blow-out occured. It's on the inside of the tyre, i.e. facing into the car, so there is almost zero chance that this was caused by a puncture. The second and most worrying part is that this is the only tyre that NA replaced during the ...

Another update: I finally received the letter from the CEO, however the letter was dated after when the regional manager had advised me it had been sent, by a considerable amount of time. Also, the letter filename in the footer of the document was also recent. Anyway, I had been discussing the matter further with my partner about the state of ...

huckster: Hi I have heard some horror stories before about this company. Why are they still an AA approved service centre and how did they win awards e.g. Retail Motor Industry Federation repairer of the year 2008. Perhaps you should also copy in the AA and the federation about your experience. Huckster Hi Huckster - You're ...

*** DO NOT USE NATIONWIDE AUTOCENTRE *** I have reported them to VOSA, ASA, Trading Standards, the Police for criminal damage and theft of money, motoring groups, Watchdog, etc. BE WARNED - They are not part of the Motoring Industry Code of Practice. 5,000 other organisations are, but they are not. Here is a copy of the latest email that I have ...