Trust me I've spoken to members of their customer services team as well, and they're all sticking to the same line. I do know my rights in this instance, I've even had written confirmation from the OFT via their Consumer Direct advisory service. The truth is though that if a store manager is determined to flout the law, there isn't much you can do ...

I actually got a written advisory from a consumer direct adviser which meant I was slightly off in my original assumptions. Essentially the law says you're obliged to give them ONE opportunity to rectify the problem after which you can demand a refund and void the contract. Having said that they're still insisting that they are not ...

I recently discovered (the hard way) that Vodafone stores have a policy of not allowing the return of faulty phones. In my case I tried to get it working with the assistance of various Vodafone customer service, technical support and store staff without any luck. On the third day I attempted to return it, detailing the problems I had encountered ...