Hi Helena, thank you for your post and for keeping a watch out for such matters. I must say that despite this billing issue, which I feel is just an unfortunate mistake, I’ve been very pleasantly surprised by all the E.ON representatives that I’ve spoken to and how helpful everyone has been. I’ve been told today that ...

Thanks Jalexa for the quick response, I’ve done a quick Google and found a document on the energy retail association web site:It’s a link under the code of practice for actuate bills entitled FAQ’shttp://www.energy-retail.org.uk/documents/BillingCodeFAQs15Oct08.pdfIf I’ve read the section correctly on the bottom of page 3 ...

Good evening, any assistance gratefully received.Last Saturday I telephoned my current Electricity provider (E.ON) as we were concerned about the high electricity usage in our home (typically the meter is saying we use about 18KW per day in the summer). We are an all electric household, with no gas or oil and only electric water heating etc but ...