Firstly, Drive Assist do not charge at "Fantasy Island Rates", they charge Assossication of British Insurer (ABI) rates that set by the ABI and are agreed with the third party insurer. No third party insurer would agree to pay rates that are not regulated anyway. It is true, as it is a credit hire agreement everyone is ultimately ...

Why didn't you call customer services when you noticed the stain the driver had missed off and report it to them, rather than leave it until when they collect the car and find it? Its more likley that a stain would be caused after having the car after a week rather than 10 minutes after the vehicle had been dropped off? Think about it, if a ...

We do in fact send this "letter of compliance" out to all our clients which does mention every aspect of our service and the terms and conditions involved. If you think we didn't, don't you think the FSA would of caught on by now? As mentioned the we are authorised by the FSA and comply by all of its regulations, and in no way ...

Drive assist do have a third party scheme as we are a report line for insurance companies such as Endsleigh, Swinton and Direct Choice, and yes we do try to provide them with our service. From looking at the posts, the absolute without doubt main issue with drive assist's service is us marking down new damage, and as I have explained in ...

Firstly Roly, we never say to any client that the vehicle is "free" because there is charges involved. Usually it is the client's insurers who publicise that fact is "free" or "no cost" or "its a courtesy vehicle", when it is a credit hire vehicle that incurrs charges that are invoiced to the third party ...

Sometimes as shown in this example, we struggle to provide a vehicle that is like for like and the only stock available may be more prestigeous vehicles but we never supply something less without consent from the customer e.g. downgrade. If we do supply the customer with a more prestigeous vehicle we still charge the third party insurers at the ...

Drive assist comply with all FSA guidelines and the general terms of agreement (GTA) of the association of british insurers, and we are regularly audited. Drive assist has its two main offices based in tamworth with numerous depots where the hire vehicles and drivers come from that are dotted around the UK I see the majority of problems on this ...

I work for Drive Assist. To be honest all these bad experiences are just a very small minority of the claims that we take. And you know how much publicity even a slightly minor bad experience gets in comparison to an excellent one. If you have any questions, ask...and I will try to answer them for you