#Thanks for the advice It has been a frustrating process but eventually had to go down the ' seven days or small claims' route addressed to vitorio caleo chief executive at newbury. After over 55 emails and phone calls this had an effect in just two days. A very polite lady told me that she had sorted it and it was just the simple ...

I have an ongoing problem with vodaphone mobile broadband. I originally bought a dongle with a 30 day rolling contract. I cancelled original package by letter (30 days notice). They rang me and offered much better deal (nothing for six months - then £15 per month for six months - I asked and yes!still 30 day rolling contract) - I ...

Thanks Kirsty I have done as suggested and have reply no- 246919 Hope you can resolve this soon

Thanks for the advice - if all else fails aim for the top!

I bought a Vodaphone broadband dongle on a rolling 30 day contract. I subsequently cancelled by letter some 3/4 months later. I got thankyou and goodbye letter. sales team rang me and offered same service at one third of price (nothing for six months followed by £15 per month for six months). I accepted. short time later dongle fails to ...