Hi cannonfodder The reason that you are unable to select Price Protection Version 17, is due to this product no longer being on sale. A new version of this may be launched in the future, but I do not have dates or details if this will happen. Hope this helps. Helena

Hi Henry, These things can happen, but as you know it can be sorted for you. Remember to ask for a payment arrangement to pay the rest of the balance, if this is what you would like to do. If you do need any further info, just let me know and I will do my best to help you. Helena

Hello Henry, I am sorry to hear of the problems that you have had with the billing of your account. As Jalexa says it does sound like the billing code of practice could apply, from the information you have posted. But E.ON do still need to bill the account correctly from when the transposed reading issue started, if this is not done the account ...

arpat123:Unfortunately for me, E-ON told me that I had subscribed to Internet Service and hence they sent some reminders to my email address and that is why they did not ask for my forwarding address. This will make a difference regarding your complaint. As you have registered to manage your account online, it says when you register that you ...

Hi arpat123, It does sound like E.ON didn't have your forwarding address, or this may have been incorrect as a revised bill using the correct meter readings will have been produced. I agree with Jalexa, call E.ON and ask why you have received this bill now and as you provided the final meter readings when you moved out of the property, why ...

I think a good place to start would be the consumption department at E.ON, is it them that will be calling you? They will be able to go through the usage and your appliances and see where the energy is being used, they can also advise on tariffs. You may also be able to talk about having a payment arrangement that will cover a longer period of ...

Hi beany1, First of all it sounds like your Direct Debit has increased to cover your usage and pay off the balance of £789. This is the reason that the monthly payments are high. But, if the billing is incorrect or you are being billed on the wrong tariff it is likely that this balance is also incorrect. Do you have the meter readings ...

Hi paolo33, As this is just a normal house that is rented out and not a business premises, it sounds like you should definitely be billed on domestic tariff. I'd contact E.ON again and advise that this is not a business and the account needs to be re-billed, you will normally find that online tariffs are the best, but you will need to meet ...

Hi annelinor Were your bills estimated previously? if they were this may be a catch up bill. I'd speak to your supplier, you can ask for the Energy Efficiency department, they will be able to look at your usage and establish if there is a problem. They will be able to see where the energy is being used, I'd have a list of appliances and ...

Faulty meters are rare, It does sound like the bill is correct even though it is a high bill. We have had a cold quarter and as you have said you have had the heating on more over Christmas and then around 8 hours per day. This along with an extremely inefficient boiler and two price increases will make the bill high. Have you compared the ...