Hi Lau86, i had a similar experience with T. Mobile Flex, 18 month contract £35 per month allowed me £185 per month as a combination of talk and text.

I only had the contract in force for three months and although paying the same £35 per month my monthly allowance suddenly dropped to £179 talk and text, so i rang customer services and this baboon who answered swore blind that i had been using wap services on my phone. I have never, nor would i ever use my phone to access the internet, unless it was an absolute life or death situation, stranded miles from civilisation, i may quickly in those sort of situations, but it would have to be an absolute emergency. I told this clown, why would i use the internet from my phone when i have a pc at home....but he just carried on with his excuses about their records showed internet uses. I'm afraid, probably wrongly in hindsight, although at my time of life i dont want any credit, i told said T. Mobile representative to shove their contract where monkey's put their nuts, took the sim out and snapped it up. Ive had threatening letters, but its not a priority debt, if they want to tell absolute lies, i feel in the economic climate at present, that i dont wish to talk for however minutes you get for £185.....oh and to surf the internet, sure T.Mobile, it if makes you happy issue a CCJ.....its not a priority debt, i would sooner concentrate on shopping around for some cheap bio-diesal for my car, chip pan oil etc., so now i have a PAYG Sim Card and i top it up £20 per month instead. I find 02 is quite adequate, and more courteous staff on their customer services.

I'm not saying you should take the probably reckless action i took, but my credit is poor anyway, so unless you are so bothered about getting credit, i think i'd consider plumping for a PAYG Sim..at least you can keep track of what you are spending each month. These lovely threatening letters have been coming each month now for around nine months, i'm afraid to say my shredder has them for meals....no action, all talk for the past nine months, its not a criminal offence to be in debt, apart from non-payment of council tax...keep a roof over your head thats your main priority, keep warm, and try not to get stressed it would appear that T.Mobile at least send plenty of threats but nothing more......just to re-assure you that you are not the only person to be scammed by mobile phone companies :-)

I am currently in the 12th month of a contract that i am being forced to keep as stupidly i didnt take any insurance out with the upgrade that i had last july.

Since the up grade i have gone from problem to problem to the point that i feel like exploding with rage, My bills almost straight away were coming in way over the agreed tarrif however i wasnt going over my minutes as my usage hadnt changed even thou i had just upgraded from 200 minutes and 100 texts to 400 minutes and 500 text!! find this odd so did i. I started to complain i got the same old ramble you are making premium calls texts and downloading, No i'm not i thought i never use the internet and never even new it was active??? I was forced to pay the bill after threats to disconnect me untill i paid so i had to pay, following two month i had the same problem, however the bills were increasing. I called fuming and demanded that they go through my bill with me as i was online billed, the lady found that i was being charged for text messages sent to my friend (premium charges not ordinary) however the catch was the number they printed had a digit missing but why would i dial a number stored in my phone and ontop of that y are they charging me for this.

Also they were charging me premium rate on a number that wasnt yet classed as premium, on this occassion i recieved a credit of around £14. i then had the wap service removed from my phone to prevent this happening again, But the following month it got worse again higher bills £60-£70 again i questioned but this time they refused to admitt i was due more credits and i had to pay the bills over christmas my bills were coming in at £80 + i had to pay but i couldnt so they cut me off over christmas and into the new year, january i was disconnected for three weeks but at the end of jan when i got my bill it was £103. !! i immediately called and asked what this was, they told me it was a download i'd done on the 7th for arounf 45minutes. ( this was done 3 months after i had the internet acces removed off my phone???) they credited me straight away due to the notes. But i questioned whether my number was a duplicate or not and they never checked it out or came back to me they just fobed me off. I am still paying over the odds not as much but when you supposed to pay £30 and your bills come in at £55 thats still not acceptable.

Now my phone is failing to respond so i took it for a repair they had it for 3 days and when i got it back the phone was 10 time worse i cant even turn it on now!!! so took it back they are telling me i have to get it repaired three times before they will do anything else, so now i am using a broken down old phone and paying over the odds on my contract!! I am so angry i have enough problems with the cost with out the phone failing to work now too. They refuse to cancel the contract but expect me to pay for a phone that dont work. The reason i want to cancell is cos of my treatment the hassle and the cost, i have wanted to cancel since 3 months into the contract. does any one else have this problem or an answer to end this dilema.

They have told me that cos i have no insurance i have to put up with their crap, its not on surely as a customer i have some rights?