If you want help from TalkTalk, you will need to post to their forum. Emma from TT does visit this site, but just points people to their forum.

www.talktalkmembers.com/forums

If you are looking to publicise your issues, edit your post and change the subject to include Talk Talk as the first words.

Make an official complaint to TT in writing by recorded delivery if their forum does not work. Tell them you will refer this to the appropriate ombudsman which is OTELO.

http://www.otelo.org.uk/pages/4howtocomplain.php

I ordered a new phone line and broadband and it was set up. Two weeks later it had stopped working.

Trying to find out why, it seems, is beyond talk talk's abiltiy.

Five calls later I am still at a loss as to what happened and feeling only anger and frustration towards this company i was looking forward to getting broadband from.

I have been passed from pillar to post, getting no answers from the useless advisors nont one of which has apologies.

The frist person told me the account had been cancelled. No idea why. The second person said the account had been not cancelled. The third person said they would put me through to technical services. They put me through to a dead line. I called back only to be told talk talk was now closed for the day. This was just after 6pm on its’ paper work it says the company is open until 8pm every day!!

So I call back yet again – all the while wasting my money using my mobile to call their non cheap phone line number – again to be passed to three different departments. Each department I spoke to got me to explained what had happened all over again and no one gave any answers.

Finally I spoke to a manager. He was blunt and did not care at all. Again no apology. He said if he was me, he would leave talk talk!!!

Feeling exasperated at not being able to find out why the account was cancelled, I asked to get it fixed.

But oh no – this would be too much for the customer services centre to help me with – I (yes me!! – the customer) HAD TO CALL ACK MYSELF to a different number IF I WISHED TO TRY TO GIVE THEM MORE MONEY AND TO TRY TO SET UP AN ACCOUTntWITH THEM AGAIN.

AFTER MUCH RUDENESS FROM THE MANAGER – CALLED Ash – I was told he could get someone to give me a call. Oh yes. Three days later and I am still waiting. I am so angry and frustrated. I can’t find out if they have charged me anything

the only thing i can do now is to let friends, family and anyone else that will listen: don't use talk talk. the only experience i have had of them is rudeness, incompetence, indifference to causing stress to customers, and an unwillingness to proactivley try to sort out problems.