JackR

unfortunately this is only the tip of the iceberg. this practice is becoming more and more common and will only continue to do so as BG introduce job cuts and recruitment freezes

they are it seems unable to fulfil obligations to customers, yet have got away with it for so long it is not seen as problem. ......If someone from outside BG were to look into this i think we would all be in for a shock.

more worrying though is the safety aspect of this. Gas safe recommend that appliances need to be serviced every 12months yet british gas do not seem to care about this as long as they get their money.

every job they dont do is a saving-cancelling services is very very big business.

what can you do? just a few suggestions 1/ cancel! 2/ if however you dont want to (as most dont) put in a complaint to your manager, however, this is nothing they wont have heard before and will already have every excuse in the book at their disposal. 3/ approach gas safe for advice. 4/ carry on as you are & pay for a service you dont get.

good luck

you will need it!

ps. if a frost hits anytime between now and february dont be surprised if u get stood up again! jf they are behind now after one of the mildest novembers on record imagine if temperature plummets!!!

Personally I would cancel and make a note of a good plumber. If there's a problem you'll get it fixed if the person doing knows he wont get paid until everything is fine but if you pay up front, anything can happen.

I have had a Homecare agreement with BG since June 1999 (12 years). For the first 6 or 7 years all went well and I was contacted annualy to make a date for my boiler service. This was normaly in July.

For the last 5 or 6 years no one has bothered to contact me and I have had to phone up every year to make my own appointments. On its own this is not too much of a problem. However, I have noticed that for the past 5/6 years BG has been delaying my service by at least 2 months every year. Last year (2010) it was at the beginning of Dec.and would have been Jan 2011 if I had not complained.

This year I phoned for an appointment at the beginning of Nov. and was given a date of 25th Nov. This was cancelled by BG the day before. I was told I would be contacted to make a new appointment. No one phoned. Today (2 weeks later) I phoned again to make another appointment and was told the first appointment available was Feb. 2012. I was not happy and said that that means I will have had no service in 2011. Surely BG are breaking their contract of an annual service?

Moreover, if they are doing this to all their customers it means they can get away with 5 services every 6 years. Massive savings for BG!!

JackiR