Hi,

 

I have had an ongoing prob with very very low internet speed with talktalk. Can you push this through?

I'm not an internet whinger by the way! Just getting tired of phone problems

Hi kev, would never go back to BT. Shame about talktalk cos there is no doubt they are cheap. But is the service better else where for a LITTLE more money??

Speedbird I have to admitI've been with talktalksince June 2006. No problems at all. Even paid to have it installed in my sons house. Maybe I've just been lucky, maybe my son has just been lucky as well. Keep going back to them until they put it right. Have you tried to contact BTof late! It took me over 2 hours to talk to someone to pay the final bill on my sons house! BT need to learn how to answer the phone and deal with a problem. It is 3 months and I am still waiting for a reply to my e mail! I am not an expert and do not work for talktalk, just a happy customer. Kevin

Hi, I have been with TalkTalk since September 2006. The phone was no problem (at first). Broadband was a total pain, when I eventually got it I might aswell been on dial-up. Since then, broadband speed has improved even getting 214Kbs! But this is a little spasmodic. NOW the phone has been playing up since July 2007. No dialing tone, weird dialing tone, no Caller Display, no ringing. I appreciate that a letter was sent in July to say there would be 6 weeks of technical changes, but thats long gone. I have phoned TalkTalk several times and each time they assure me an engineer has checked the exchange and everything is OK. It isn’t and I’m losing patience. Why do I stay? Because its cheaper than BT. I am so tempted to move to a phone/TV/Broadband Sky or Virgin Package. Trouble is I have an 18 month contract which seems to be difficult to get out of and I cannot join anyone until I have a BT line and a MAC code. What do I do? Thanks

Yes i do, ill see if i can get this pushed through for you.

Hi,

No I have my BT line installed specifically to have broadband and Talk Talk were the company I signed up for.  Do you work for Talk Talk?

Do you currently have a Home Highway/ISDN service on the line or internet with another provider ?

2207685

Do you know your order number ?

Hi,

 That is the problem,  I don't have a Talk Talk account, even though I applied in May.

 Regard

 

Hi,

If you can PM me your TalkTalk email address or TT Account number ill see if i can get this moving for you.

Regards,

TTBoy

!I applied for Talk Talk in May 2007 still nothing.  Every time I call up - I am told I will definately get a call back within (depending who you talk to) 2-4 hrs or 48 hrs.  Of course I never hear a word, call again and again told exactly the same thing, obviously there is never any one there that can help you.  I have lost count of the times I have called.

 

Thought I might try the e-mail rout...... don't you just love automated responses arrrrrrhhhhhhhhhhhhhh.  Customer service, you have to be joking, this term is most definately a mis-interpretation.

 

I had a BT line installed specifically for broadband in May in preparation for Talk Talk who assured me it would be set up within 15 days,  I have been paying for my land line since May and still no broadband.  My company moved in July, the main reason for having broadband to enable me to work from home part time as the new office is much further away - I now have the added time travelling to and from work and the additional costs this incurs on a daily basis.

 

I was advised by them to use my dial up and that they would reimburse me the monies,  he promised to get everything sorted out - this was on the 23rd Aug 07 and no matter how many times I e-mail I have never had a response from him since.  I have forwarded on my BT bill but again I have had nothing back at all.  Unfortunately dial up is way too expensive to use especially as I am not convinced that I will ever be reimbursed.  It is also much too slow.

 

This company is a total fiasco and run by idiots who have been taught a set of standard phrases of apologies and reassurances and that is it.  Don't expect to get any customer service or any service at all!

 

BEWARE ALL - PLEASE TAKE HEED AND GO WITH ANOTHER SUPPLIER. DO NOT EVEN THINK FOR A SECOND THAT THEY WILL DO AS THEY PROMISE!!!!!!!!!!!  YOU HAVE BEEN WARNED.........