Still no broadband access. After waiting on  a queue for at least 20mins, an advisor suggested that I called the number again with another set of options - doing this, I was again in a queue.

 Finnaly an advisor talked me through my moden settings - which were correct.

Tried connecting via USB modem settings - no success

Tried connecting via LAN modem settings - no success

Overall  I spent more than queuing/on hold  than talking to an advisor.

I believe my telephone line was still not activated for Broadband, so an e-mail was again sent (received email earlier stating that I had broadband activation), stating the problem - this was return with an undelivered error message.

 I am only to believe that my activation will be laterthis month, and that the dates given, must only be a way of generating income by having to ring a premium number.

Thursday 9th May - Still  no Broadband, so telephoned them this morning via all of the contact telephone numbers, until I got a response that could tell me exactly what the date was to be - only to be told around 19th May for the activation date ! This seems to confirms that when I rang the Sales line to cancel my ordered modem, they stated it was dispatched. So I will be returning a call asking for a RAN number in order to have it returned and have my £29.99 refunded.

It seems BT was to be contacted by TalkTalk, even though my Line rental had transfered 19th April 2007 - To be it seems you have to have the line rental active for one month before Broadband access ! Is this true. If so, then why was a date 6th May outlined ?

Will be sending a formal letter of complaint, requesting for some reimbushment for my wasted time, call charges to be refunded.

Now I only have to get my bill sorted.

How can a communications company  not commicate with it's customers. I appreciate delays can happen, but why not keep the customer informed ! 

 

 

They have credited you ! To your Account or by Voucher/Cheque  ?

I too is going to ask for credit, due to my wait / non-help via Customer support.

Also - for overpayment of £1.00 (charhed £9.99 rather than £8.99)

In return I will be returning the ordered modem, for my £29.99 refund. 

 

 

 

Getting fed up with my dialup connection, I decided to join TalkTalk Broadband. I signed up 29th March, (upgrading from Talk 1 to to Talk 3 International), and Land/Call package transfered as detailed in letter/email received. I am still awaiting for my ordered modem (£29.99) and Broadband connection. I have had no details other than what was in the welcome pack about my Connection date (6th May), and the week commencing this date, telephoned & emailed TalkTalk on several occasions only to be told that Modem would be sent out prior to my connection date ! (What is this date ! I have asked for a confirmation of this date, and no-one has yet to response). I am still using my dialup service, and even suggested that calls made from this number should be credited. I am returning the modem back as soon as I receive it, as now I have been given one. I am also being charged the incorrect call package charge of £9.99 rather than the discouned £8.99 for first three months, and also my nectar points have earned have not been awarded since transferring to Talk 3 International. This when mentioned has also seemed to arrive with 'deaf ears' as my account has not been rectified.

The modem has arrived & I've gone live at last. They've even credited me with £5 as they actually agree that I've been kept waiting so long. No problems with service so far (3rd day!).

Hi mate.
Look at the subject box "Talk Talk Problems" its in the ASK THE EXPERTS help forum. I started that off and it will tell you why i went back to BT / AOL. Even though AOL are now owned by Talk Talk its still a lot different and you get your services from AOL.
Mate, dont wait for your broadband. Get out now

http://forum.moneysupermarket.com/forums/thread/6309.aspx (click here)

Still waiting! The ADSL excuse was not valid as I have lived here for 13 years. I have actually received my CD & password to go live on Feb 26th. When I asked where the modem was they said my go live date had been put back 48 hours. I would receive my modem in 7 to 10 days. When asked if they had posted the modem they said they don't post it till the go live date is definite! But, I said, I will go live in 48 hours! Reply: "Thank you for calling TT; is there anything else I can help you with?"

Bazza:Seduced by adverts for 'free broadband' I duly signed up for Talk 3 international. Within 10 days my landline was connected - broadband connection promised 15 days later. 45 days later I am still waiting for my broadband connection. I have now spoken to 4 customer relations voices, and sent 3 emails. Every explanation I have been given is different. They are now telling me that my previous braodband provider won't give up the line. There has never been a broadband connection on my line. I don't know whether my experience is typical but be warned. I have now temporarily gone back to my old dial-up service.

Give BT a call and ask them who has a marker on your phone line, its possible a previous tenant (if you are in a rented flat / house) had a broadband connection and the company he had it with has the line at the moment.

Once you have figured out who it is, ring them and ask for a MAC code so you can transfer your line over.


Its not actually Talk Talk's fault by the sounds of it, you would think they would be a little more helpful though.

Oh dear.Talk Talk are just not doing themselves any favours.There are quite a few threads here about poor experience with Talk Talk which you may want to check out.I know its not much comfort but there may be some useful advice amongst it.

I want to change my Broadband provider on cost grounds but all these bad experiences mean that there is no way I want to risk it at the moment.

Sounds a bit of a nightmare!

Keep us posted as to how you get on.

Cat

Seduced by adverts for 'free broadband' I duly signed up for Talk 3 international. Within 10 days my landline was connected - broadband connection promised 15 days later. 45 days later I am still waiting for my broadband connection. I have now spoken to 4 customer relations voices, and sent 3 emails. Every explanation I have been given is different. They are now telling me that my previous braodband provider won't give up the line. There has never been a broadband connection on my line. I don't know whether my experience is typical but be warned. I have now temporarily gone back to my old dial-up service.