I bought a Vodaphone broadband dongle on a rolling 30 day contract. I subsequently cancelled by letter some 3/4 months later. I got thankyou and goodbye letter.

sales team rang me and offered same service at one third of price (nothing for six months followed by £15 per month for six months). I accepted.

short time later dongle fails to function and I get bill for £140 for early cancellation of contract.?

all phone calls are at a premium rate - one guy admitted it was cancelled in error! - representatives cannot solve problem - email system involves charming people who cannot help (saying charge for early cancellation - but I dont have that sort of contract!!!)

Now email system representatives not replyng to me - pleading or veiled threats of litigation yielding no results.

Where should I go next please?

I suggest you send a brief RD letter to the chief executive at Newbury (link provides) saying among other things you and Vodafone agree that Vodafone has made a mistake which it has so far been unable to rectify. Please arrange for rectification immediately and appropriate compensation to take account of (as you think fit). Also say something like "I appreciate that companies are very reluctant to pay compensation but in this case the company agrees it's made a mistake and has so far been incapable of soting it out which is very worrying as a personal customer (they are keen to get personal customers at present)"

"Yours, a very disappointed customer (formerly happy... whatever)"

http://www.vodafone.com/start/about_vodafone/who_we_are/meet_the_board/vittorio_colao.html

Hi dreamcatcher

I can see that this has been a very confusing and frustrating situation for you.

I work for the Vodafone eForum Team and we are dedicated to resolving customer queries online.

I would love the opportunity to resolve this for you. If you send me an email from the Contact Us(vodafone.co.uk/contactus) section of our website, with a link to this thread and FIT135 in the body of the text (so that you are routed straight to my team) I can investigate this for you.

Speak to you soon!

Kirsty_Vodafone

Vodafone Customer Services

eForum Team

Thanks for the advice - if all else fails aim for the top!

Thanks Kirsty

I have done as suggested and have reply no- 246919

Hope you can resolve this soon