I am totally at my wits end with Virgin ................ my problems started from installation where they drilled huge holes into my walls and wanted to run the cables inside of the house rather than the outside. Since then I have had problem after problem with my TV service, I must admit no problems with my broadband or phone though. The time I have spent though trying to recitfy niggly problems is almost unbelievable. I am not racist in an way shape or form but the standard of English some of the customer services people have is appalling........ and then I have experienced customer services putting the phone down because they cannot understand me. It is pretty obvious they are reading from scripts and will not defer from this to use their common sense. I have had the following problems, my volume didn't work on my box, was told it didn't matter just use your TV remote if you want to turn the volume down this was after 3 1/2 hours of phone calls and a foreign customer service person trying to tell me to push a button that wasn't even on the remote I had, she then refused to put me through to any one in charge telling me there was nobody but her there ! ! I've not been able to change channels due to the timer sticking on the screen, then was told to just keep turning the box off at the wall and then turn it back on again and when I said I didn't think this was acceptable to have to do 3 -4 times a day the lady asked me what I expected her to do about it........... ! ! I have had several problems with the equipment and my experience is always the same............ a minimum of an hour to 2 hours to eventually get someone to understand what you are talking about and then just them making excuses as to why it is your fault, and the most annoying is that it is almost like a comedy scene I have then had several foreign gentleman repeating time after time 'I am very very sorry Madam for this and I apologise' I don't want your apologies I just want my service working properly ! !