I've had such bad experiences with Virgin Media that I've just made a site to try to inform other customers considering to go with them just how bad they can be. They seem incapable of doing anything correctly, and their customer service is terrible. If you've had bad experiences with Virgin Media, please support my site Avoid Virgin Media by linking to the site, commenting with your experiences or digging it.

Positive comments with regards to VM are also welcome if you can think of any!

I have also known of other cases of bad service and people who are not happy with the customer service etc...., it would be great to have an answer from Mr Branson ?

It's the blatent lies which I find offensive - nobody at the company offers the same story why things take so long. I've never had to make a hate site about a company before, but I've made it my personal mission not to let other people sign up without at least reading some reviews first. I think it reflects badly across the whole Virgin brand. What's worse is that so many people have contacted me to say they've had very similar problems.

I have an agreement with Virgin Media for their various services and despite this being in writing, they refuse to honour the agreement and just ignore my letters. I believe we all ought to write to Richard Branson as his name is associated with the company. Does anybody have a home address for him?

No, but I've read richard.branson AT virgin.com is his email address. Not sure how true that is though.

I am defiantly agree that everybody who consider to have some offers with virgin has to think twice. This customer service is the worst I was dealing with. I am working in customer service and if I will be behave like this, my boss will sacked me.

First of all they still didn’t sorted my speed from 2 to 10 mb and it all most 4 months, secondly my modem I think is faulty but they ask me to pay for new one 40£. Moreover when I am calling them they always seeing that my computer is broken, however I am living with 2 more people and according to virgin all computers are bracken.

The worst thing was not that they still didn’t fixed my connection but how they treated me. One guy from technical support department said to me that 'I have to speak propel English' when I said to him that I am not good with technical jargon. This wasn’t end when my flatmate started talking to this guy and our internet still wasn't working. He said that we blocked the lane and he can't help us.

Honestly it was enough I never was treated like that.

We've had our installation date pushed back AGAIN, so we still don't have any services! When I phoned up to ask why when we'd be promised an installation date 2 weeks ago, customer service couldn't have been much more useless. If it wasn't for the fact that it will take at least 2-3 weeks to go with somebody, I'd have told Virgin Media to get lost a long time ago. I think they rely on customers not being bothered to contact Trading Standards. I've heard so many horror stories I'm suprised they are allowed to keep trading. I guess it's expected from all large companies and it isn't just Virgin Media, but I can't say I've ever come across another company quite so incompetant!

Hi. My experiences seem to be in-line with others. Three months ago I signed up for the VIP package. I made several enquiries on their site which led to an uninvited salesman at the door. To cut a long story short I arranged for him to visit again with a contract following numerous questions by me. I was basically promised I could have whatever I wanted, as many tv and phone points as I wished plus an Anywhere package to suit me. These, plus the promise of £50 credit for the introduction by a friend made me sign. However none of the aforementioned materialised. I was misled by the salesman. To be fair I was told that I could have the tv points if I paid £75 which would be recredited. As I didn't trust Virgin I didn't take up the offer. After waiting for my second bill I enquired about my credit of £50. I was told that the friends account number was required. I had already given over name and address and telephone number when signing up. However the next day I rang with the detail. The third bill arrived and no £50 credit so I rang and was told I wouldn't get it as the "correct procedure had not been followed". I did everything I had been asked to do. The salesman sold me the story to encourage me to sign. Apparently the correct procedure is to get the friend to call Virgin and make the introduction. I am not giving up on this and have given Virgin 5 days to respond before taking the matter further. All in all I have found the whole affair very stressful from the moment i signed up. Delays with installation dates, installers turning up and saying the job was too big for one man. Lies about what I would get etc. As I was a Sky customer Virgin wanted to do all they could to get me to transfer over. Having said all that, apart from 4 days without a phone recently due to local area problems and the missing £50 the actual package is good. Could do with some more HD channels though.

We have now finally got our services installed. It took about 4 hours of phone calls to Virgin Technical Support to get it working once the line was connected, but they blamed the engineer who installed it. Our first bill arrived and we were overcharged by £20. After phoning up to complain, we were told that somebody would phone us back. Naturally, they didn't. Customer Support need to be taught some manners!

Well I have also been with this company since it was NTL. To be honest the service has improved tremendously since the take over.Granted that if you have a complaint, you do need to go right to the top straight away, but that is the same with most service providers.

In there favour, at least you do not pay to report a fault or change anything, unlike some who charge premium rates just to get the internet working etc.

The only problem I had was being charged for some one elses PPV. So i would say just watch your bills if you do order films and make sure it was you and not another house hold using a cloned card,it happened to me for 18months. But it was sorted out and yes I got compensation.

Just a quick update to say that after making a complaint to Customer Services, I did get the £50 credit for the Intro by a friend promotion. It was hard work but got it in the end.

Hi Just joined

have been with Virgin media since day one (ex NTL) the service is getting worse by the day. 20mb speed down to 2.7mb so I sort help. Very unpleasant experience from someone presumably in India who claimed to be customer service (joke) who ended up telling me that I must not use a router as that was forbidden, oh dear what a silly. Only two connections, one of which wasnt live "but its absolutely forbidden" and if I want her help must disconnect now. So I will - permanently.

Regards to all

Sadbuttrue.

Hi. I found it better contacting Customer Support via email using their link under Customer Services.

If you threaten to leave I'm sure your problems will be solved quickly.

Good luck

Threatening to leave didn't work too well when I tried it. When I asked the phone operator 'why don't I go with a company who can give an installation date within 2 months?' she responded by saying 'well why don't you then?'. This was after weeks of waiting for them to install it!

Thanks for all of the feedback about the site. I appreciate all of the positive message people have been sending through and the comments which have been left. It's nice to know I'm not the only person screwed over by VM.

i was happy with virgin till they killed my phone and internet without warning or reason. they ignore when when i ask for either repair or MAC code. i did pay the direct debit for this moth 2 weeks into the month they cut the service off but made the phone unusable into the bargain by putting an all outgoing calls barred thing on it. i wonder if my only option is to switch to bt line rental even tho its dear they would be able to sort it if virgin wont.