Just thought I'd take a few minutes and post a wee update on my ongoing Virgin related saga.
Well - I have now been forced to pay the double bill just to maintain my services.
I have written e-mails to the CEO of VM complaining about the service (or lack thereof) and been passed on to a lackey who has essentially used the "It's our ball and you're no playin" defence only to then close my case.
They have repeatedley demanded money that I have already paid - I have only just discovered that they applied it to someone else's account. I have been without services for 5 days while they have been trying to sort this particular goof!
I have had someone at VM admit that my case has been handled appallingly from start to finish and yet am still awaiting any form of an apology.
They have closed my complaint despite my having advised them that I was unhappy with the outcome and was taking the matter further.
I have now involved Trading Standards who feel that I have an excellent case against them and will be contacting them forthwith.
Watch this space!!