The minimum payments are EITHER a percentage of 3% of the balance each month, or £25+any fees/charges/or interest (if applicable), whichever is the lowest, so its not necessarily always a percentage that is charged as the minimum payment.You can make cash payments in the bank, although it still takes 5working days to clear.Virgin, part of the MBNA group, use co-op bank as their clearing bank, although 5wrking days rule still has to be abided by. It depends about the phonelines, there is one in Chester,India and Ireland, although Chester is the main one (I worked at the Chester one). But if you have general queries, you can always call in =) hope this helps!