I have been trying for the best part of a year now to transfer my broadband and phone line away from DST to another provider. I have just had it with the unreliable speeds, unexpected loss of service for hours and their total inabiliity to respond properly to queries.
I have tried to transfer to 4 other companies all unsuccessfully. The latest being Sky who, I should add have cancelled my order twice, both without notifying me as to the reasons. Upon contacting these companies, I have been informed that Opal will not release the broadband line to them. Even Talk Tak couldn't get Opal to let them have the line & they are both part of the same group of companies!
How on earth do I change suppliers without either having a 2nd line installed or losing broadband for weeks?
Any help would be greatly appreciated.