Tiscali are the worst when it comes to providing customer service. I think they are a call centre abroad and don't know what is going on and I as the customer had to tell them. They took payment from my credit card when I had requested Tiscali not to do this and they had this on their system but did it anyway. They took two payments for one bill from two members of my family despite the fact that in this day and age, we have computer systems and all the information is on that. It is only upon calling them and enquiring that they realised this.
Am I so glad that I have cancelled my tiscali account. They have the worst customer service I have come across.