My experience with TCook cedit card so far has been very embarrassing.
Like many,I am in my late 60's and deciding to spend the 'inheritance' with my 2 children mainly on holidays.The TCook card seemed to be the best option so:-
Jan applied for the new card
April completed the paperwork, opting for paying monthly by direct debit through my bank.
April booked a holiday cruise for 4 thro' TCook Travel.with agreement to transfer payment to new card when available.
May new TC card arrived and used 11th.May to ensure being valid and accepting change of passcode.and transferring cruise cost to the new card.
June 7th. Left for holidayon week's cruise.Also day when bank direct debit due.
June 13th. Day before end of cruise Ship account arrived saying that TC CARD had been declined.Using the computer I verified that there was sufficient funds to pay the ships on-board account and the Card account. However TC card had not taken the monthly payment.Fortunately I still had my CO-OP card to use.
June 15 getting home. I managed to to someone at TC after a 55minute wait and he accepted after a while that it was TC Aat fault and would refund the £55 interest charge and £12 late payment charge.
That night we went out to dinner and when offering the TC card for payment...YES!! The card was DCLINED!
TC still have not taken over £3000 from my acount so far.
But I bet that I have not heard the last of this, or my frustration with THOMAS COOK DEBIT CARD.