yes the same happen to me on saturday i was going to book a holiday but my card was declined i phoned them to be told my limit was cut to £200 i asked why they did not know i also asked why i was not told about this before don't know was the reply i am still waiting for custer service to ring me 5 days now i have checked my credit rateing which is fine no debts have taken it further now but still waiting for a reply

Did anyone see the news today - Barclays are pleased to announce that they knocked back lots of people and cut the credit limits on others cos they are responsible lenders and won't lend to bad risk people.  Yeah right.  So responsible they had to borrow from the Bank of England to settle their end of day accounts on the stock market.

 And so many here have posted that they have never been in debt. Speaks volumes - they want people who use a credit card and pay a monthly amount but still pay interest - they have cut out those who cost them through bad debts and those who make them no money by clearing their monthly account.  Pity that they can't be honest about it.

How long will Barclays continue to be a High St name??? 

They and Thomas Cook (check out their dropping share price) don't treat their customers very well so vote with your feet people.    

Yep same as me.  And what do we have in common?  We don't make a credit card company money.

Well I am voting with my feet as I always do when a company's customer service leaves a lot to be desired.  Neither Thomas Cook nor Barclay card will be getting any more of my hard earned cash. 

It must be galling if you work for Thomas Cook to see customers waving goodbye - especially when they are closing 250 shops.

I would like to say how frustrated I am with this credit card. Again I was an MBNA card holder for a couple of years, I had a good credit limit on it, was able to Internet bank, always paid on time and never really had any probs.

Since this has been moved I am not able to use internet banking yet, so am phoning the expensive phone line and when I finally get through its not even to the right dept. and they expect me to hold for them or they say we'll call you back and they never do!! and on top of this all this I have know idea how they expect me to use the card as they have given me a poxy limit of £500!!! (which they tell me will be reviewed again 6mths to a year). It's an absolute joke and feel they have made me look stupid and not worthy of this card, after holding a barclarycard for many yrs now, never missed a payment and never been in debt.

My experience with TCook cedit card so far has been very embarrassing.

Like many,I am in my late 60's and deciding to spend the 'inheritance' with my 2 children mainly on holidays.The TCook card seemed to be the best option so:-

Jan  applied for the new card

April  completed the paperwork, opting for paying monthly by direct debit through my bank.

April  booked a holiday cruise for 4 thro' TCook Travel.with agreement to transfer payment to new card when available.

May new TC card arrived and used 11th.May to ensure being valid and accepting change of passcode.and transferring cruise cost to the new card.

June 7th. Left for holidayon week's cruise.Also day when bank direct debit due.

June 13th. Day before end of cruise Ship account arrived saying that TC CARD had been declined.Using the computer I verified that there was sufficient funds to pay the ships on-board account and the Card account. However TC card had not taken the monthly payment.Fortunately I still had my CO-OP card to use.

June 15 getting home. I managed to to someone at TC after a 55minute wait and he accepted after a while that it was TC Aat fault and would refund the £55 interest charge and £12 late payment charge.

That night we went out to dinner and when offering the TC card for payment...YES!!   The card was DCLINED!

TC still have not taken over £3000 from my acount so far.

But I bet that I have not heard the last of this, or my frustration with THOMAS COOK DEBIT CARD.

 

 

 

LibbyY:

I've held a Thomas Cook cc for many years but they ended their relationship with MBNA and moved to an agreement with Barclays.  Suddenly I am not worthy of their new credit card despite never being in debt and staying at the same address all of my life.

I think they only want people who will pay monthly interest to them and pay more when if they book a holiday with them and have to use another credit card to pay with.

Anyone else encountering anything similar?  Would be interested to hear.

 

Hello Libby

You sound as I would, pleased it's been confirmed that 'it's not just me' but world weary that you're still no nearer getting matters resolved. At this point I keep on top of things but get my mind into 'this is a rather bad hobby'... All the best.

Well that was interesting today.  Went to pay the rest of my holiday (used my debit card as I'll be dashed if I am paying an extra £30 to use another credit card) and was talking to the TC staff.  Apparently the change to Barclay's has been a disaster with many not being given the new card or some getting ridiculously small credit limits.  One of the staff said her parents got their's with a £2k limit - not enough for them to book a holiday with and therefore a total waste of time. 

MBNA who issued new cards when TC left them left their limit agreements unchanged hoping to keep the custom.  Looks like a good manouvre by them.

 Also heard a relative who is a teacher got knocked back as well.  Oh dear, doesn't look like it's going well at all.
 

I'm glad and appalled they're looking at it again. Appalled because they can't even sort themselves out to give you a definitive answer letter rather than a... looking at it again letter. I await their final deliberations with baited breath. :-)

Back again.

 

Came back to a letter saying this was going to be looked at again.  Third time now.

Terrible to hear of some one else getting a lack of customer service also.
 

Well she works for a bank so she knows how to 'talk' to them. I'd slap £25 worth of complaint in if you get my drift.

nope! she works for the bank of scotland so is very clued up! she couldn't believe it!!

What?! This is even incompetent by the worst standards of the financial sector. Any chance your friend misunderstood and they meant they'll put it right but it takes ten days/working days to go through the system? 

just to add insult to injury, my friend has a new credit card witht hem, they've ballsed up a balance transfer and was told it would take 10 DAYS for custoemr services to call back!!

 

 

Pleased -:) 4u!