I never post on these sort of sites but I have to warn people the best I can DO NOT OPEN A THINK MONEY ACCOUNT.
Last Monday I tried to log in to my account but received a message on the web site saying my account was currently unavailable, I thought that was strange so a text to get my balance, I got a text back saying "We are unable to fulfil your request. For more information 08444 155155
I called, waited the usual 10 to 15 minutes and after being transferred to a lady called Jenny, I was told that she had seen this before and that they would call me when it was resolved, I asked what exactly the problem was and she did not know.
I waited until Saturday 31st January and still no call, this time I am getting a bit annoyed so I send an email demanding an explanation to which I get a telephone response, again they do not know why this has happened but somebody will call me Monday.
This morning I get a call from a lady called Kelly, not to discuss my issues but to ask where a large deposit in to my account has come from, which I explain is from a gambling site that I often use and she says ok they will get the money transferred over, I ask again about my account and get told there is a note for someone to call me, I accept this though extremely frustrated.
I have now just received 2 text messages from Think Money explaining that 2 directs debits have not been paid due to insufficient funds, one is my mortgage payment.
I am now seething, I have more than sufficient funds, even without the deposit made this morning and now what?
My mortgage is not paid and this is from a bank who are supposed to help you build your credit score.
I am so angry and confused, where do I stand legally?
Please people read this and steer clear, I have no control over my own money and now my credit rating will be effected by the people who are supposed to help. Surely there should be some kind of repercussions?
Oh and still no phone call or written response to my email.
I am sorry if I am ranting but I am fuming while typing