Hi agrant,

I'm sorry to hear you've experienced problems with your direct debit payments following a change. All direct debits take a short while to become active. It sounds as if your bill has been produced before the direct debit was active meaning it would have needed to be paid by a different method for that month. I am sorry if the contact centres didn't make this clear to you.

If you need any further assistance with this could you please register and post at www.talktalkmembers.com/forums to allow us to take a look into your account?

Cheers

Em x

Without meaning any offence, what else do you expect from Asian call centres. Trained to go buy the book and not to listen to what you are saying.

I hope you have now got your problem sorted but I would doubt that you got an apology for their mistake

I have just been reading comments on Customer Service or NO customer service @ Talk Talk. I must agree 100%!

I have had a nightmare with TalkTalk!!!! Spent hours on the phone and spoke to few people but noone help.

Just to cut a long story short I called Talk Talk to have my DD details changed. They did and a month later we were cut off without a warning> No phone, no internet and when I called Customer Service I was told I did not pay my bill. I was so angry! They did not say anything apart from to pay my bill. I have been paying my bills by DD for TalkTalk bills for years and they did not bother to call me or send me a letter saying that DD did not work. apparently the DD department did not update the systems! They werent sorry and told me to pay the bill in order to get back on line. They did not care I and my husband could not work and wasted hours on the phone to get justice!

I am very disapointed with Talk Talk custoemr service and we are looking for a different phone/broadband provider. Not staying with them another year!