Let's put it this way. I made calls over 60 mins in June, and I wasnt penalised. Plus, having looked even closely at my bill, half my international calls are at the higher rate, and the other half are at the lower rate. Talk Talk has really screwed up with this, and we have proof of it. So, we're making a formal complaint to the head office. If we dont hear back or are not satisfied with the outcome in 8 weeks, we can telephone Otelo to investigate for us. And that is what I am doing.

I joined TT in 2006. I saw recently that you had to break UK calls at 60 and not the original 70 minutes but wanted to confirm it in black and white. I could find no t&cs at all. The tariff guide says at the bottom of p13 for international calls break after 60 BUT there are so many different tariffs I can't find what the ** specifically refers to. I phoned TT and the operative confirmed 60 and not 70. I said where's it written down because telephone operatives in any company vary enormously in quality - by the that I mean mainly whether they can be bothered to look up an answer to a q and give you an official answer or just give you top of the head stuff. I forget what came after but as it doesn't really matter to me I decided to break calls at 60. On this point you have my total sympathy but I'm not sure how far you'd get with TT if you argued along these lines.

I don't understand the other part unless you were making calls outside the 36 free countries. Just occurred to me do you still have to put a number in the phone and then dial internation al number?

Anyway TT is about as clear as mud in their presentation.

I suggest you call Otello and Ofcom for advice - they are helpful. Sorry I couldn't be more help.

Their international rates aren't that great. You should think about disputing any bills and demands other than what it should be in writing. This may result in your line being cut off and some nasty letters and threats. There is no need for landlines these days. You can get mobile broadband for something similar to fixed line broadband and lycamobile.co.uk or lebara.co.uk will sort your mobile out to make international calls for less than Talk Talk would do - even if they got their bills correct.

My husband and I were contacted by Talk Talk a few months ago, and having liked their offer, we moved from BT to their services for our home phone. As my parents live overseas, I opted to pay 99 pence a month for cheap international calls. We recently moved houses, and asked Talk Talk to transfer our line over, which they did, except they did not activate the lower international call rate feature. Two weeks ago, our phone line was barred, and on calling them, we were told our bill was £700. This alarmed me, but it seems it was because of high international calls. I was then informed that Talk Talk was to blame for not activating the cheap rate option, and was told I would be given credit for all excess charges made. I didnt hear anything from them about having the call barring lifted, so I rang again. I was told my bill was £200, and would be rectified. Finally, on Thursday last week, I was told my bill amount was $490, and that I would be given credit and my line restored. My phone line was restored but as far as the credit goes, now I have been told I will only be given a £50 credit. And as for the calls I made, it was my fault for making a few long calls for over an hour, so I would have to pay for them. They insisted on having a 60 min limit on overseas calls ( a fact I was NEVER informed of in all my calls to Talk Talk). Now I am stuck with a HUGE bill and no idea what to do. Please help me!