*** On the Modem (they) sent, the ADSL link light is constantly red and every other time I try to log on to the net I get the following error message: ***

*** "Error 692 - There was a hardware failure in the modem (or other connecting device)" ***

You shouldn't need to "log on" to the net. The MT882 is a combined modem/router and IT dials out for you automatically once you have stored your BB username and password inside it, and saved the settings.

Check what is going on in the status page for the modem. You'll need to access that at http://192.168.1.1/ if you are using the Ethernet connection, or at http://192.168.1.2/ if you are using the USB connection. You will need a username of "admin" and a password of "admin" to access those settings and status pages.

There should be no dialler software of any sort on your PC itself. If there is, then it is likely that you are trying to connect through your old 56k modem or some other connection. You will need to install USB drivers for the modem if you use USB. If you use Ethernet then there are NO drivers required at all. You will then need to access the modem admin screens via your web browser to set things up.


Make sure that in Windows, that in the Control Panel > Internet Options > Connections options you select "Never Dial a Connection", otherwise the computer will always attempt to use your dial-up modem to get on the Internet instead of looking for your ADSL modem on the local network.

Hi Jo Leon,
I have found a free number for Talk Talk 0800 049 7664, hope you get this situation sorted out.

Chuck it out and buy a decent modem of your own. Most ISPs supply modems which are quite frankly rubbish.
You can get a very decent modem from someone like ebuyer for about £10 inc P&P usually they are BT type.
Get one as a spare anyway and then get your money back from talktalk on the grounds of faulty goods exchange is not required full refund required.
This is your right under sale of goods act so do not let them try to flannel or pull the wool over your eyes.

The modem we were sent is one of Talk Talk's ADSL Broadband Modem's.

Model Name: Smartax MT 882

We are using Windows XP.

Thanks for your time, hope you can help.

Regards, Jo.

Does anyone know if there is a free talk talk phone number I can ring to sort this out / request a new modem? Think the technical number given on the site is premium rate!

Thanks for your help.

It sounds like it is a problem with the modem to me. I would try looking through the documentation for the modem to make sure that is the case and then get a replacement from talk talk.

Hi,

Have finally got past the connection pack / go live date and now have my first real problem with Talk Talk Broadband!

On the Modem sent the ADSL link light is constantly red and every other time I try to log on to the net I get the following error message:

"Error 692 - There was a hardware failure in the modem (or other connecting device)"

Has anybody else had the same problem? I mean sometimes I can get on to the internet fine all be it with the red light showing ans other times I can't get on at all!

Please help.

Regards, Jo.