A week ago a rep of the talk talk company approached me in the street and tried to persuade me to sign up to the company. I was interested but, as the lady could only sign you up on the spot, she advised me to check it out on the website. This I did and asked for a callback. Today, after speaking to a rep on the 'phone for nearly 30 mins I ageed to accept their paperwork with the proviso that I had 21 days to cancel. I rang my son to say what he had done and he advised me to check out this forum. Having read the comments I decided I just didn't want to get involved. I then spent a long time trying to speak to someone in order to cancel. All I got were disembodied voices. Eventually I got through to a sales person who was the most rude/aggressive person I have ever encountered. He told me I was through to the wrong dept., he couldn't put me through to the right one, there was no manager or anyone else I could speak to and why did I want to cancel when I'd only just ordered. He was badgering and most unhelpful. After telling him I found his manner unacceptable I hung up. I do hope that this call was recorded. After several more attempts I finally spoke to a very pleasant lady who took details of the order number etc and said I would receive a call back confirming the cancellation. I propose to write letters as appropriate and will let people know the outcome. However, on the basis of 'Bob's' telephone skills I wouldn't advise anyone to get involved with this company.
(A very upset)DKGS