It is time this firm was closed down, they were in liquidation in 2006 so will be used to it. I am writing to companies house about them now. They do not tell the truth, are far too quick to add charges and aggressive. Most of the staff cannot spell or lack the courtesy to bother. I am defending a case they intend to bring and my letter to the debt collection agency follows, but if anyone wants to share an action against them for the many breaches of the law they commit please let me know. In the meantime stay away from them.

To the debt collectors

Thank you for your letter of the 3rd September ’08 advising me (before the 21st September as requested) that Supanet wish to go to court over this matter. My solicitor is somewhat surprised as apparently they (and you now) are acting contrary to Section 40 of the Administration of Justice Act 1970.

I repeat that I do not owe Supanet anything since they broke the contract and in fact they owe me £59.96 for the direct debits they helped themselves to after breaking the contract.

You enclosed a slip from them which is totally erroneous and full of lies. In one important respect I must state my case now. I can prove, since I have the emails, that I was in contact with Supanet months before I moved asking what I needed to do. They did not reply and when pushed did not mention anything about “residue” on the line. Section 6.4 of their contract says that if for reasons “outside of our control” [sic] “you are unable to receive the Service at your new premises we will refund any charges etc etc.” it does not say “we will continue to steal money from your account using the direct debit you gave us”. It does say they will charge a disconnection fee.

However, it appears from the note you sent me that Supanet could provide a service, which is what BT told me. Therefore they broke their contract since it was “a simple case of calling a specific BT number and asking them to clear the line”. Supanet continue “we would then have been able to provide the service”. Supanet say “had our customer contacted us when we sent the email to inform them of this we would have told them how to resolve this”

This is one of their lies, I did contact them and they said (and the next bit is copied and pasted) “We have spoken to our systems department and advise that unfortunately you are correct, your [sic] are unable to have Broadband at your new address” This also is untrue as I have broadband working well now. I also suggest you ask to see a copy of the “signed slip” they say I returned. The organisation is corrupt, I advise you contact Money Supermarket and other organisations on the web and search for Supanet, you will see I am joined by dozens of others in believing this. I am sorry Daniels Silverman is tarred with their brush because you, at least, have the honesty to provide a registered office address on your letters.

I shall not respond to letters from you or the debt collector at Supanet. I will respond to one of the directors of Supanet if they are prepared to provide proof of their position. I was disgusted with Supanet and ashamed to have been associated with people of their calibre, I remain ashamed but am now angry too, my solicitor has details regarding the company’s insolvency in 2006. At that time I considered moving to a new provider but was assured by an employee that Supanet had had no legal connection with Time computers. My whole contract with Supanet was based on that misrepresentation, and I do not like being conned.

yours etc

I feel for you. I too and having Supanet troubles. I think they might be in severe trouble and trying to claw at money by any means. I have had 3 letters from Daniels Silverman. I however don't share your faith in that company. Daniels Silverman have said they are sending someone to my home address to "discuss impending legal action" . As the matter is in dispute, they are acting contrary to Section 40 of the Administration of Justice Act 1970 'in that they are intending to cause alarm and distress’

Anyway, my Story is different to yours. I was with Supanet for 14 months. Minimum contract was 12 months. I cancelled because of terrible speeds and latency. It was unusable for my needs.

Half way through this time they changed their Terms and Conditions to say that if you cancelled within 24 months there is a £39.99 cancellation fee. I was never made aware of this. Apparently they sent an email. I have asked other people, and it was the last line of a junk sales email sent to all customers. Not to the email you signed up with, but to the email they gave you. Since then they have written to me on several occasions demanding this money (which has now risen to £85). Not once did they manage to write to me regarding any changes in T&Cs.

I don't think they should be able to get away with these bully tactics.