Any change seven months on?

You guys think you have problems?
take a look at the "SKY BROADBAND, ANYONE GOT IT YET?" forum
I've been trying to get a connection from sky since AUGUST and stil have little or no connection and I have been P***d about rotten by Sky with no resolution in sight!

Watchdog should be onto this by now!

After 3 weeks of waiting due to a fault at the exchange I cancelled sky, But due to easynet/Sky using an LLU connection I am still waiting to get my line plugged back into an ADSL / BT socket, So it is now been since 17 sept no Broadband.

I also waited 6 weeks for sky broadband. After enough calls and tearing my hair out i went back to orange.

*** YOU SKY!

I have cancelled my sky broadband order after waiting 6 weeks to be activated and being fobbed off- What a relief now i'm waiting on a MAC code from them. to anyone who is thinking of getting sky, FORGET IT.

I to registered for sky broadband on the 19th of August. The 1st activation date they gave me was the 1st of September that came and went and was only when i phoned sky as to why my broadband wasn't working i was told the problem was with BT and they couldn't give me a date. Sky then wrote to me and said my activation date would be 17th sept again that came and went and again i phoned Sky and got the same reply that the problem was with BT. Sky phone later and gave me a 3rd activation date of the 26th sept again this came and went. I again rang Sky and this time they said your lines active but a port had been un pluged they dont now why. A couple of day later a rang Sky again and was given a Teir 3 ticket number and was told that somebody would call me back within 24 to 48 hours. 7 days later and nowbody from Sky teir 3 had rang so again i rang Sky and guess what they said? "i don't know why they tell you that Teir 3 will ring you back because they never do" this was acutally qouted to me by a Sky tech support man! After 8 weeks of no service and rubbish customer care i finally gave up rang Sky and cancelled, i'm going back to BT broadband and quite fancy BT total broadband option 3.
To all who are thinking of Sky
DONT BOTHER REALLY.

unfortunately I cant sort it out as BT say that they will only talk to sky as sky has requested this job! I am going rounf in circles. I will wait til the 20th then cancel my order with Sky and satrt all over again with someone else-any advice?

It sounds like BT are the problem in this instance and not Sky as you have stated. SKY do no actually install the service in the exchanges, this is done by a BT engineer. Broken Tie Pairs is basically a wiring problem in the exchange (from what I understand) in which case BT would need to fix that. This would of course cause the service distruption on your line.

I hope you get it sorted soon, keep pestering BT.

It has been far from easy.

I registered for sky broadband on the 24/7/06.When I phoned back on the 15th Sept again after holding on for 45 minutes! I was given an installation date of 26/9/06. However the broadband could not be tested since my line was not activated. After phoning SKY I was told to chase it up with BT. BT told me that they were waiting for a provide order which has not been completed by sky. I phoned Sky back and was told that this was not the case and my line woud now be activated on the 2/10/06.

The line has still not been activated and I am told that there is a fault with my exchange which BT refute .BT broadband options dept tell me that I have sky broadband on my line. Today I have been told that I have a broken “tie pairs” this was not told to me yesterday when I phoned. Eveytime I phone I am getting a different story.

I have been on the phone to SKY so far for 175 minutes at at cost to me £14.00 have been without the internet now for over a 6 weeks without any firm date of when I be online. I do a lot of work from home and the cost of that, I fear to calculate. My children have had to go to internet café to do their homework. My whole experience with Sky has been appalling and I still do not have a firm date when I will be online!