Hello Everyone,

Has anyone been involved in Sky's recommend a friend promotion and actually received the £50 worth of marks and spencer vouchers?  I recommended someone many months ago and their service was activated almost immediately but no matter how many times i phone or e mail all i get is apologies but no vouchers. 

I no its not a major thing but a deal is a deal you would think.  Just wondering if anyone else is in the same boat.

Thanks,

Yvonne

 

Are you talking about sky TV package or BB?,  if it's BB i will never recommend it to my neighbour, even though her dog is a pain in the a****e.

 

hi ziggy,

I meant the whole package, tv broadband etc...  No idea how they are getting on with it but he's a right moaner and complainer, he's my son so I know him well, I presume everything is ok r else he's be going mad at me.  He's got a very annoying dog too...

Yvonne

Ive got the same problem, although they did add a little clause when I claimed them... "Subject to availability"! However, if they are no long available, why are they still advertising it!

 

I hope he do not have problems with the BB, from what i've read here, they are not good in BB service.

Since i stopped my tv subscription, i do not look at their adverts so i don't know how the referral work.

All sky leaflets that come through my letter box, goes straight into the bin without a second thought.

I will suggest you continue to ask them for your money/voucher, afterall you did sales for them aint ya?.

hi walking and Zizzy,

 

You are correct they should not advertise them but they are still doing it.  Its just rubbish excuses they use like all the big companies. 

Zizzy, I did sell for them but for my own benefit ultimately.  But as the vouchers are not yet forthcoming it seems they got me free of charge.  Not anymore though.  And as for their customer services they are as bad as all of them but they do at least answer e mails unlike British Gas and others.  Well, British Gas never answered one of mine without a push from energy watch.

yvonne

Hello Yvonne, and everybody else who have not had their £50 recommend a friend M &S vouchers from Sky, they are hoping we will go away obviously. Just think how much they are saving. It is time to approach Watchdog.

Yes they are saving if they dont give you your £50 voucher. But is that the only reason you gave your friends and family this offer?

I have given 2 people the savings offer (one on this forum!) but have no interest to make some money from them. I gave them because it was a nice thing to do...did not cost me  any money or time!.... and helped someone get sky plus for Xmas for their family and children when otherwise they could not afford the box and instalation costs.

You might not get what was due to you but as long as you put a smile on someone else's face. Is that not enough?

---

Just food for thought!

Sky are making promises about £50 vouchers to recommend a friend, and not following up with this offer. How can it be making money from my friend? If I was employed by Sky to do their promotions I would paid. The voucher was supposed to come from Sky to my friend and myself.

i know u wrote about this a while ago but just wonderin if u ever did get those vouchers.its just my friend recommended me in sept time and he still hasnt got the vouchers suprise!!!i was quite amazed when i saw that other people were havin the same prob.they keep fobbin him off - no vouchers left,too late - but his argument is that its not too late cos hes been ringin them for months now!!!he was hopin for them in time for xmas but there we are.let me know

I am in the same boat.

First my friend rang Customer Services on 08702 43 20 04. After holding for a while she was given a number for the Voucher Distribution Department - 08702 412939 - they wouldn’t transfer her as they said their phones cannot do this. So she rang the Voucher Distribution department. Now these people appear to lie. First my friend was told that they could only deal with the person recommending her – me. So she passed the phone over to me. The women sounded very surprised to hear me, presumably this is classic stall number one, assuming your friend will not be there. Then she immediately put me on hold (classic stall number two?). When she came back to me she said she couldn't help as we had completed our details on-line, before ringing up to confirm, and she could only help with registrations by phone. On asking to talk to her manager my friend was then told she couldn't as her manager had already provided help to the women and now refused to talk to her directly. My friend was calm and professional throughout. So, now on speaker phone, we asked who could help and she referred us back to Customer Services.

Speaking to Customer Services this afternoon, I was given the same advice that it is not their department, and that I need to talk to the Voucher Distribution department instead. Knowing that this was going to get me nothing more than high blood pressure I suggested a conference call Customer Services and the Voucher Department - I would have done this if my phone was so enabled. The guy in Customer Services agreed this would be a good idea but said he was unable to help.

I can only conclude that this is a scam, which should be taken to Watchdog and/or Which.

I am also going to complain in writing to

Sky Subscribers Services Limited

4 Mackintosh Road

Kirkton Campus

Livingston

West Lothian

EH54 7BW

I will update you with any response. Incidentally, this is not the only forum complaining about this. Perhaps we could get a class action together and sue them.

I am in exactly the same position as you!!!!!

I keep getting past from pillar to post, but have just spoke to a very helpful lady at Sky- who said that the 3rd party DO deal with the internet registrations. She recommended I write to the address you posted above.

I have had enough of being fobbed off, and am game for any further action anyone wants to take- Watchdog sounds like a good idea... hope they have a good makeup dept though!!!

Hi All, regarding the non forthcoming M+S Vouchers, don't put up with the excuses, i got in touch with the advertising standards agency. Got them within days! hope this helps.

Hi, I recommended my grandfather to sky in September, I had to fight to get my vouchers

at the time of the promotion they were only offering £30 M and S Vouchers. I have just received £50 in vouchers and my grandfather got the same.

I was fobbed off several times, and in the end had to pester them once a week on the phone, I got told they were out of stock! and so i asked to speak to a manager and asked him why he can't go down to the local m and s and buy up all there vouchers and why where there such idiots ordering the vouchers. it is impossible for M and S to be out of stock of vouchers. That was the last phonecall i had to make, I received a letter about a week later saying my vouchers have been approved and they will be with me in 14 days. 13 days later they landed on my door step and had I £20 more then i thought i would.

I have had untold more problems with them prior to this, there systems and "departments", customer service and engineers are all in need of major improvement. You can't let these big companies get away wit it. I suggest you keep pestering you will eventually get them. keep a record of all the phonecalls you make to them then send them an invoice for the cost of calls, include photocopies of your phone bill ( just highlight the call) I did that and had £20 credited to my sky account.

Good Luck!

Dear Patsyann, thanks so much for posting the advice about contacting advertising standards agency. I waited over 100 days for my vouchers then followed your advice and contacted the ASA on 14/1/08 and received them today (22/1/08) - fantastic service from ASA - would recommend anyone else experiencing problems to do the same as the process is really simple. Good job there are companies like ASA out there protecting us consumers from cowboy companies like Sky!! Shame that Sky have to be threatened by companies like these though before paying up what we were due in the first place! Thanks again for the advice, would probably have been waiting forever if I'd done nothing.