For those people with Sky Issues:
I have all my services with Sky (TV, Broadband, Phone and Line Rental) and I am getting what I think to be a very good service. I did, however, at one time have a torrid time with my broadband in as much as having a problem in trying to switch from 'Max' down to 'Mid', they had 'capped' me at 4.5mg (which falls into the 'Mid' range of up to 8mg) when I was paying £10pr mth for 'Max' (up to 16mg), they said I was in a 12mth contract and could do nothing until that had expired. After numerous occassions of ringing their Tech Support guys and writing letters of complaint, to which I never got a reply, I decided to Email James Murdoch james.murdoch AT bskyb.com and vent my feelings, within two days I received an email from a Public Relations lady who said if the problem wasn't resolved in 5 days then I should email her back and inform her, a day later I received a call from Tech Support advising I was now on the 'Mid' package and would be charged accordingly.......the morale to this tale is .....If you get nowhere try emailing the BOSS.....you never know!!.