Hi All,

I notice in all the previous posts subscribers to Sky seem to be getting sent a Netgear router. I have just joined Sky and recieved one manafactured by Sagem but branded Sky on the front.

I have a netgear router (previously with AOL and no WiFi problems with it) and am been driven mad by my Sky router which refuses to work wirelessly. Anyone else got the Sagem router? Experienced same problems?

Sky customer Service on planet Mars, or whereever they are, are absolutely rubbish and keep saying that as I am using 3rd party devices (i.e. the built in WiFi of both mine and wifes laptops), they cannot help!!!

Regards,

Julian.

There is a freephone number you can get if you email customer care.

All sky broadband can be resloved by requesting to cancel as long as you were install pre aug 24th as they vided the contract - if you dont want to cancel then it looks like you need to go through the tier process.

I also have had many problems with Sky broadband.

 I subscribed October last year on the Mid package (£5 per month + £20 activation fee), and had no luck.  The connection never worked and the operators on the help desk said I couldn't cancel the contract as it was a minimum of 12 months.

 I was also promised that the top technical help people would call me back, to help solve the issue because the first lot couldn't help.  The calls never came, so I gave up calling the 0870 number because of the expense till the contract was up and then cancelled the service.

I then wrote in requesting a refund of the monthly payments and the activation fee.

To Sky's credit, I had a very apologetic phone call and I have received a refund on all the monthly fees and I am told a further £20 will follow when I send the router back.

Some people need to save money!

As ever, eric-ISP hit the proverbial nail on the head. Quality is everything and it costs.

Nice to see you back.

SHARK! 

It's not that people are giving SKY a bad time - If SKy are getting criticised - then that is down to them.

We provide Broadband - as an independant ISP - and I can tell you that - as I have done in other posts before - that we just don't get these problems. BTW (Bt wholesale) dont just go "putting markers on lines" - and - if there is a marker on the line - it will be due to either an existing B/band service on the line - or from an earlier b/band supply that hasn't been cancelled properly.

If SKY knew what they were doing - they'd tell you all this - like we have to do with our customers - and ...... we very often speak to BTW and the TAG online team on behalf of our customers to sort these problems out on the very few occasions that they occur.

And .........Right now - as I "speak"  - we are losing a b/band customer to the SKY see speak surf deal - and we have given them a Migration Authority Code... (MAC) which is valid for 30 days ...... and "our" customer is telling me that sky has told them that they "need"  4 weeks plus to "migrate them to the new b/band - to which I've replied ....... "well you will need to make sure they use the MAC within that time otherwise you'll need to request ANOTHER mac"  -which I KNOW has happened before with SKY.

NOW - the point is this - WHY should I have to tell my "soon to be ex customer" how to negotiate with SKY ??  - and so - is it any wonder that they are getting a bad time ????

How would YOU feel about being treated like that ? 

Regards

 

Eric-ISP 

 

PS - footnote.

 Why oh Why oh Why is it SO important to ONLY think about saving money ????  Doesn't ANYONE ever think about quality of service anymore ??  - reference " all sky are doing is to save people money etc etc"

AND - what' s all this about getting BTW to do "all the running around for you - if you get really mad????"  

SURELY this proves a point here - that  - If SKY are the ones providing the service at such a fantastic deal ......WHY  should BTW do all the running around?.  Sure .....BTW provide some of the infrastructure - so - if you are saying BTW are the ones who REALLY know what they're are doing - then.................. WHY go to SKY in the first place ??? - and........... does that not identify by defualt why SKY might just(ly)  be getting a bad time ???

 

I really cannot understand why everyone is giving Sky such a bad time.

All they are trying to do is give people the chance to save money. free calls to 01, 02 and 10 international numbers, free 2meg broadband and now you can pay your line rental to the for ten quid a month.

however if people actually new what went on behind the scenes at BT wholesale (the division of BT that is responsible for the lines).

I had problems with the length of time it took to get my Sky BB on.  but took it upon myself to find out EXACTLY what the problem was.

Turned out the BT retail had put a marker on my line preventing any other company provide BB to my home.

Bt wholesle are the best people to speak to it you have a problem with a broadband order.  They know what they are talking about., they can give you relavent order numbers and if you get really mad, they do all the running around for you.

This goes for all BB that use your existing landline

i dont blame you leaving sky, we have since left sky & now have everything with virgin ive got no complaints with the service im getting now & have had no problems either.

SAME PROMBLE NOW CHANGING BACK TO AOL AS ITS CHEAPER AS PHONING SKY  UP ALL THE THE COST ME MORE IN LONG RUN

hi all, to all of you having problems like the rest of us stop using the 0870 tech support number and use this freefone number for there english tech support insted, its 08000287855, i hope this is of sum use to any of you.

Hi all,

 Well - I hate to say it - but .................."I told you so" -

To quote fredx (previous post) - " My sky phone calls have actually cost more than the broadband itself"  ....................... 

And the lesson here is:  " you get what you pay for" !!  .................come to a smaller more local provider like us -and you get personal attention - from a local phone call - answered promptly by people who do care, and know what they are talking about.

As I've said in an earlier post .......... this sort of carry on with evading requests for mac's,   making you spend in-ordinate amounts of money on 0870 numbers etc etc just ISN'T  on. It does my  profession - of which I'm proud of after 40 years + service  - no good at all - and I'm Ashamed therefore to be part of it - as a qualified , chartered engineer.

It's about time that the whole industry was brought to book over this.

 As a regular (and I trust respected) contributor to these forums -can I ask the controlling authorities of these forums to take note of this - and take some action to see that this industry - and the practices seemingly being carried out here are "brought to book" and stamped out.

Regards

Eric ISP  

 

No, blonde2grey is right, Sky have nailed the freephone numbers - you have to dial an 0870 number to get through. They love their 0870 numbers. My Sky phone calls have actually cost more than the broadband cost.

Blonde2grey:Now, now king johnny time to step down from your throne! I paid £40 to be connected to Sky BB I used the word "connected" very lightly! I also have not changed from another broadband provider and I am not paying a cheap rate for broadband. Another lie from Sky to rope me in. I have posted my various complaints in the "SKY BROADBAND IS RUBBISH" section. Justifying why it is crap. Why should we run up our phone bills for up to 45mins to listen to a load of crap. My phone bill had an extra £6 on it for a handful of calls. I just rang the idiots now had to go through the same old crap when all I wanted was a MAC no. then finally was told I will put you through now to the Department. About 3mins later was told sorry they are very busy can you call back. I said get someone to call me back, was told we cannot do that so I said thanks for wasting my time again and running up my phone bill. I have emailed watchdog today I will email them again to see if they can get me my MAC no. The freephone nos. someone kindly posted on "sky broadband is rubbish" do'nt get you anywhere I was asked to press 2 for a MAC and got through to the engineers! who gave me a 0870 no. how kind of them. SKY Broadband if this is progress god help us all!     

Hi Blonde2grey,

Can you not email Sky, rather than spending hours on the phone, although according to other posts you may not get a reply. If you have to ring them, make sure you look their number up on the saynoto0870.com website.

Paul.

Hi, I emailed SKY about fairplay with virgin media. (one of the best ISP's I think)

 

They then emailed me back with a very nasty email saying all the stuff like sky are right. Virgin need to pay. I'm annoying them. They shouldn't be contacted about such stupid stuff.

 

 

I HAVE THEM!!!!!!!!!!!!!!!!!

 

SAYNOTO0870.com , search for sky there and get a cheaper or free phone number! 

An 0800 number: 0800 028 7855

 

(I am not a sky customer, I am just not happy about loosing all their channels!)