My daughter ordered the above package with Sky for which she received written confirmation. However, nobody noticed that the landline part of the package had had been stuck in the system since Dec. 08. She had closed her Virgin account, (again confirmed) but it was never closed down and she kept receiving bills and letters re payment. Over a period of time she has phoned Sky and was put on hold on her mobile for 40 mins having been passed from pillar to post. She tried again and by the time she had gone through the whole proceedure of buck passing she was told the office was about to close. She has come round twice to my house because she obviously can't use her landline and the final straw came last night when she was told that the best thing to do would be to cancell her package and resubmit it to Sky Talk but that it would take 90 days! Otherwise to go with BT. Hence I am writing this as she can't contain her frustration anymore.