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SKY broadband Mac code issues

Last post Thu, Jan 17 2008, 6:29 PM by jebus. 3 replies.
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  •  Wed, Jul 25 2007, 6:18 PM

    No [N] SKY broadband Mac code issues

    Reply Quote Spam

    I have just started a Sky package including Broadband and they wanted the MAC code, so I supplied them with one from Tiscali, they then said the MAC code was invalid so I gave them it again, after leaving it a couple of weeks I had heard nothing about a connection date, so today I phoned them and they said that I have a pre active cancel on my account. The agent then told me the MAC code shouldnt have been used twice and it had been an error on their part. Now I have been told that it could take up to 3 months for them to connect me, is anyone else experiencing the same problems. Can anybody give me a Sky complaints telephone number as I only have there address?
    • Post Points: 20

  •  Thu, Jul 26 2007, 1:14 PM

    Re: SKY broadband Mac code issues

    Reply Quote Spam

    Hi mark, i've heard of you  problem a few times just recentley, with friends etc, just phone sky broadband tell them again, if they can`t connect you, cancel your sky package. sky customer services 08702404040,

    regards.....
    • Post Points: 20

  •  Thu, Jul 26 2007, 6:02 PM

    Re: SKY broadband Mac code issues

    Reply Quote Spam
    Trouble is because I bought the package I would now have to pay full price with another isp aswell as paying for sky. I already have the customer services number but I was looking for a customer complants number because the customer services people cannot help me any further.
    • Post Points: 20

  •  Thu, Jan 17 2008, 6:29 PM

    Re: SKY broadband Mac code issues

    Reply Quote Spam
    Sky broadband comes with a cooling off period. Your account is not yet active, so you can request to just cancel the order.
    • Post Points: 5