Hi mark, i've heard of you  problem a few times just recentley, with friends etc, just phone sky broadband tell them again, if they can`t connect you, cancel your sky package. sky customer services 08702404040,

regards.....

I have just started a Sky package including Broadband and they wanted the MAC code, so I supplied them with one from Tiscali, they then said the MAC code was invalid so I gave them it again, after leaving it a couple of weeks I had heard nothing about a connection date, so today I phoned them and they said that I have a pre active cancel on my account. The agent then told me the MAC code shouldnt have been used twice and it had been an error on their part. Now I have been told that it could take up to 3 months for them to connect me, is anyone else experiencing the same problems. Can anybody give me a Sky complaints telephone number as I only have there address?