I signed upto sky broadband last year and went for their mid range package at £5 a month as I was keen on the download speed of upto 8mb. The speed has always been really slow and I never thought much of it since joining.

I started to check my speed with speedtest.net and was only getting 150kbps downland and upload.

Then I thought why am I paying a fiver a month for speeds which should be upto 8mb when I am not getting anything close to this!

I called up sky to downgrade and the sky representative said he will make the changes and is also updating my router's firmware online and my package will be the "free" one by the weekend. I don't really need a max download limit so this was fine for me.

Now I have noticed that the speed is considerably faster, 1500 kbps download and 350 kbps upload!!

I do not know much about networks and routers, has the firmware upgrade got anything to do with this?

Can I go back to sky and complain that I have had a very poor broadband service since joining and paying £5 a month has got me knowhere when I could have stayed on the free package so get the same broadband speeds?

Any advice appreciated, this has got me really annoyed, but altleast my broadband is faster now and meets my needs!

Sky's LLU broadband is generally considered to be very good. The downgrade would have no effect at all on performance as it's still the same product coming down the same line.

Your figures suggest a problem somewhere, best to get your line stats from your router , get them before and after you connect direct to the test socket (if you have one). You are looking for a change in downstream data rate/sync rate/connection speed, downstream snr margin, downstraem attenuation. Post them here if/when you get them.

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thanks, I will check this out and post the results here

Did have links to Kitz's website in my post but have been removed for some reason. Google kitz line stats to find the page I was pointing you to.

£5 per month!!!!!!!!!!!!!!!!!! Well I should be so lucky, see what I mean about living in the sticks!!! I pay £17 per month for broadband and £17 per month for the tv basic package plus what the calls cost, not much in my case cos I usually e mail, (supposedly for free) but in my case it costs me a packet. Then there's the bt line rental, plus my bt display, and bt answer. Not a great deal, I think you'd agree.