I have been with Sky for TV and Broadband since June 20th 2008, my Broadband package is supposed to be 16Mb, but I have been getting 3.3Mb since the first day, a 5th what i'm supposed to be receiving.
I understand that ADSL can be affected in so many ways and I have been embroiled in a war with BT about the phoneline as they claim nothing can be done about the speed of my Broadband, and when I talk to Sky, they always point me towards BT and blame the phoneline.
I have had enough now and i'm going to go over to Virgin for my Broadband service but I need help with what to do about cancelling my Broadband contract with Sky.
After speaking to my father about this, he said as I have been receiving a 5th of my speed I should ask for the bills I have paid to be deducted so I only pay for a 5th of the Broadband bill. But to me this seems extreme.
I would like to know whether I will be made to buy out the remainder of my contract or whether I should phone and demand that I am allowed to end with Sky ASAP and changeover to Virgin.