You need to take it right to the end of the line.
Call them again and tell them you would like to cancel and ask to be put through to the right department.
They will ask you why...
answer.
I dont think I am getting value for money, And the movies are not that great. Its for the kids really, and they are out when their programms are on so they dont watch it that much now sorry! Can you put me through so I can cancel please.
OK (sky)
When you are put through tell them the same thing. If that does not work and they offer you the same deal as before tell them that it is not a good deal as your sister got heres for £50 inc instalation. so still not a good idea. say NO THANKS.besides you got an offer in the post for a free box (Quote the ref if they ask) and say that would be the only way you would keep sky.
If worse comes to worse then they might offer you the deal for £50. Would you accept that