Hi, I hope you can help me. We purchased a second hand Samsung fridge freezer when we bought our house in 2010. It was already in the house and is a large american style one that fits into the kitchen. It cost us £500. At christmas just gone it broke down. We lost all our food for christmas and both fridge and freezer were stocked full. I called Samsung who arranged a third party to come out and fix it (no callout fee) this cost us £216 for the new part we needed. Last week it broke again, I called Samsung who again sent out an engineer, he regassed it but said if it did not work there was nothing he could do. It didnt work...
We have now lost two lots of food and spent £716 on the fridge freezer!
I have called Samsung who want a receipt for the fridge, they will then give us the depreciated value of it. I dont have this as I didn't buy it new but I know, and Samsung have confirmed, it was originally purchased in 2008.
So now I dont know what to do, if I tell Samsung we bought it second hand will they refuse to pay out even though it is only 4 years old? Is there any way I can get some compensation for this and who do I need to speak to?
Thanks in advance for your help, sorry for rambling on!