I ordered flowers for my mum's birthday to be delivered on the 6th of March. Not delivered on 6th or today. Actually, this is not even the company I ordered from but it is the one listed on the invoice I received via e-mail. I have cancelled my credit card in case fraud is involved. Also, is protx legitimate? It is the payment processing company listed at the flower website.

Hi There

I also orderd flowers,teddy,balloon and chocs for delivery Sunday 02/03/08 (mothers day) and they arrived on the Saturday 01/03/08 without the chocs! the balloon was half deflated and the flowers had already started to wilt by the Sunday morning. I have now sent 5 emails complaining and am yet to receive a reply. They have taken the money for my order and I am checking my account every day incase of fraud. I am very dissapointed as I have always used flowers for all occasions and this is the 1st time anything like this has happened.

Hi there

I also have received nothing but problems from Flowers for all Occasions/Scarlet Flowers.

Firstly they advertised same day delivery on the internet site which apparently they dont actually do (this was the only reason I used them in the first place) and it was my fault for accessing an old site which still displays this!!

Sursprise susrpise the flowers never arrived and I was told I would be issued with a full refund and the original bouquet would still be sent. I was dissapointed the flowers had not arrived on the day requested but left it at that.

Yet again the flowers never arrived the following day either and at this point I am still waiting on the refund.

The customer service is absolutely appalling with the first person I spoke to telling me it was irrelevant what date I had entered for delivery and the second person - Debbie hanging up on me (apparently shes the manager - that says it all really!!)

I would advise nobody to purchase flowers from this lot. I am waiting on my refund coming through and if not in my account by tomorrow going to Trading standards.

I have previously used Interflora who have provided a fantastic service and only wished I had used them again.

Just to update - I have now received the refund from Scarlet Flowers and the original bouquet did arrive 2 days late!!

My sister who lives in New York ordered flowers from Scarlet Flowers and money was taken from her account on 15th April. She wondered why I hadn't thanked her for the flowers. The simple reason was that I knew nothing about them because they were never delivered. This is a company I will certainly avoid using in the future.

Dear Customer, Sorry to see your query, kindly forward us your your order details to director AT flowers-for-all-occasions.co.uk and we will refund your money.

I have placed an order with this company for flowers to be delivered but the delivery was never made and i could not get through to them either by email or by phone. I contacted Protx and have informed them and i have also informed my bank for possible fraud. their service is appalling and i am very disappointed since i was not able to wish happy birthday to my sister that had to spend it alone far away from home.

I would keep trying to get through by phone. I had the same trouble trying to get in touch with them, they seem to suit themselves as to when they open. (I managed to get through about 10ish). I threatened them with trading standards and advised them there was a forum on the internet about their poor service. This seemed to do the trick and a couple of days later the money did go into my account. Good luck with this i hope you get your money back.

thanks for the advise. i did manage to get through to them and they promised that a fresh delivery will be made to my sister tomorrow. But if she still got nothing by then I will try your method. Thanks again.

I told my son who advised my sister that she could ask her credit card company to claim the money back then the argument would be between her and Scarlet Flowers. I don't think that they will get anywhere because they did not deliver my birthday flowers and will not have any evidence to prove that they did. Hopefully everyone will do this and Scarlet Flowers will go out of business. I still don't have my birthday flowers but will have the satisfaction that rogues like this will get theirs in the end!

I think that my sister has already done that and she has not received a reply from you!

Like Winnie2 I ordered from Scarlet Flowers as I was under the impression that they did same day delivery which they do not. When I realised this I called & emailed immediatley to cancel the order, requesting a refund. Two months, 4 phone calls & 5 emails later I still have not received a refund. This has to be the most awful service I have ever experienced & I will never use this company again or recommend them to anyone. Dreadful!

I ordered something from flowers for all occasions and was really impressed with the price.....I should have been worried though....we are now over a week late on the delivery and Libby the "manager" or "director" as she likes to call herself has told me its my own fault for having 1 letter wrong in the postcode....even though every other detail in the address was correct, my phone number supplied AND i have called every day to check they have the right details. I was actually told on Monday that the flowers were delivered the week before but only when i argued did she relent and say she made a mistake and would get them out the next day. No flowers have been delivered as yet, my credit card was charged the day my order was placed and i am yet to receive a refund dispite being told a refund would be made. I have taken this to trading standards who have advised that my complaint is not the first they have received for this company who go by the name Scarlett flowers (the name appearing on my credit card statement) and they will be following up the matter. Congratulations Flowers for all occasions/Scarlett flowers, you seem to be getting quite a reputation for yourselves...And thank you for spoiling my mothers Birthday when she thought i had forgotten her 40th!

I ordered on Thursday 4th Sep to deliver this weekend, which they didnt do even though I was charged, Now the phone keeps ringing out. Such poor service, I will never use Scarlet Flowers again

Another complaint - This company is shocking

Flowers not deliverd on date agreed

Terrible customer services when they actually decide to answer the phone

They also seem to think that sending out another bunch of flowers will make up for it.....NO IT DOESN'T....Waiting on my refund now.

Surley someone like watchdog or Trading standards need to have a close look at this company!!!!

My advice - Don't use this company!!!!