Hi mrstella, and thanks very much for the reply. I'll give British Gas a call this morning and try again.

Many thanks

Iskanda

Hi,

This is a case where really both companies are at fault, although Npower believe it or not are less at fault!

Basically British Gas should have sent Npower change of supplier details on your behalf, this is something that is legally required so NPower really can't do anything about changing you over. However NPower should also have been chasing this for you.

Phone up BG with your final reads etc and both of your meter serial nos. If they are still saying that there's nothing that they can do initiate a complaint as they are failing in their basic service. As soon as they contact Npower with this info it should take up to 28 days for the changeover to take place.

If your still getting no joy though contact Consumer Focus (The new energywatch).

Hi All,

I'm new to the site, but before I go off on my rant, can I just say a big thanks to everyone involved in creating, moderating and administering a very informative and well planned site. I for one really appreciate the work that goes on here. Anyway, rant mode on;

I've moved my gas and electricity accounts to British Gas as a new dual fuel customer. My electricity changeover went without a hitch, but there has been issues with my gas one. There is a large credit balance on my previous Npower account which I want returned to me, but Npower refuse to do so because the 'account hasn't been finalised'. Now I sent a meter reading to Npower and British gas on my changeover date (1st October). Npower took an additional payment from my account on the 13 October so the amount outstanding is now close to £200. British gas is telling me it's not their fault and that Npower are dragging their feet becuase I'm leaving. Npower, however, are telling me they can't proceed until BG give them the information they need to close the account - what this information is I don't know and I can't get a clear answer from anyone involved? I'm told the meter reading is on the 'Envoy' system which is a good thing apparently, but so far, I'm stuck and can't get my money repaid. Does anyone know what I can do?

Many thanks,

Iskanda