I'm currently having a disagreement with a bank that I hope someone can advise me on. I applied on line for an e-ISA account and got sent forms with a letter thanking me for the application and quoting a rate of 5.53% until June. I filled in the forms and I know from my communications with the bank that they recieved them in good time (the first letter is dated the 2nd and they have told me they processed the forms on the 10th).
Unfortunately they are only giving me about 2.7% and when I queried this they said that the offer ran out on the 6th and so I was put on their standard rate because my application was recieved after this. I have two big problems with this. First should the date of application not be when I filled the forms out on their site - their letter to me thanks me for making an application! Second I was never informed of this rate change on the forms they sent me and as far as I'm concerned they changed the details of the product they were selling me without my consent.
While this seems wrong to me I would like to know if this is allowable and whether or not my complaint has any standing. Any advice people could offer would be great.